Store Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
Tuesday, 12/31:
10:00 AM - 8:00 PM
Store Location
About This Store
American Furniture Warehouse Webster, TX
The largest furniture store in the West is now open in Webster, Texas!
Store Reviews
(100 reviews)
12/29/2024 8:39:27 PM
Good for what it is....mediocre furniture that gets you through maybe 5-8 years. It's great if you like to change things often because prices are reasonable.
12/29/2024 8:19:18 PM
Gabe is amazing please ask for him
12/29/2024 7:49:16 PM
Items were in stock, great service and quality 👏 👌, awesome thanks!!
12/29/2024 2:52:17 PM
The delivery time is too long
12/25/2024 9:33:47 AM
12/22/2024 11:03:04 PM
Liza was the sweetest and made this delicious caramel iced coffee.
12/22/2024 7:36:51 PM
Visited this location twice and had a bad experience with sales both times. I was never approached and offered help with the items I was interested in buying. The pickup team was more than helpful, but I am extremely disappointed with the sales floor.
12/21/2024 6:19:28 AM
12/20/2024 10:37:49 PM
The response of the company is a lie I am having to edit my review due to their false response. The product was and is the exact same! They are not a trustworthy company please spend your money elsewhere they don’t deserve a penny! We made multiple trips to the store and were prepared to purchase we had 4 of our kids with us so I wanted to think about it and do my research to make sure I was getting the best deal on the sofa I wanted so I went online and saw they price matched and since I found the same set for much less I contacted them to make the deal they said they do price match and to send them the link so I did and Omar said he was working on it and to go ahead and do the credit for the free interest so I did then after all that he comes back and says they can’t price match. I highly recommend researching online you will find everything cheaper!
12/20/2024 6:52:51 PM
Brandon Gomez is truly an exceptional salesman; he is knowledgeable, helpful, patient, personable and very professional!!
I must tell you how extraordinary Brandon is. My husband and I are new homeowners. We were looking for bedroom furniture. Our first-time shopping at AFW was on Black Friday. We enter the store no one spoke. To make matters worse, we were walking around the store and not even one salesperson spoke or acknowledged us for 40 minutes!! Out of frustration, we decided to leave. As we were in route to exit, Brandon simply said, “hello”.
Brandon patiently listened as we expressed our frustration and negative experience with AFW. Brandon apologized and explained their company hassle-free sale approached. My husband and I acknowledged Brandon’s information and agree with the concept of a hassle-free sale approach. But, not speaking nor acknowledging customers is UNACCEPTABLE!!! We thanked Brandon and left AFW.
We did find a bedroom set at AFW, which we fell in love with. But, we were unable to find that particular bedroom furniture, elsewhere. A few days later we went back to AFW and asked for Brandon. We purchased the bedroom furniture we fell in love with. Also, we back to AFW and purchased living room furniture. Of course, we requested “Brandon”! My husband and I are so thankful for Brandon’s professionalism, kindness and empathy, and we look forward to continuing our great customer-salesperson relationship.
This a public announcement:
Ask for salesman “ Brandon Gomez” at AFW. You won’t be disappointed!!
Truly Satisfied Customers
12/20/2024 6:08:22 AM
Huge shoutout to Meaghan who patiently helped us pick the right couch. We came here thinking we only need one set of couch and ended up getting 2. She was helpful and kind in assisting us from buying to arranging delivery. Hope these couches last long and quality would be great. If you need something here, look for Meaghan. She is a gem!
12/18/2024 4:20:21 PM
So my furniture came this am. On the way out the delivery guys asks " do you have a box spring for the bed?" I told him no, I didn't know I did. So, I'm disabled and my wife is recovering from surgery. The left the bedroom door blocked with the old bed and headboard. So I called to speak with someone and was bumped around to different sales people...to BUY one. Over the years I've spent over 10000 dollars. This experience has put a real bad taste in my mouth. Will never go back. This is the first issue, but they handled it terribly.
12/18/2024 4:09:10 PM
12/16/2024 9:05:31 PM
Have had great experiences up to now. Was told one thing one day and the next day, no follow through. Almost felt as if the store didn’t want to sell an item and/or their process got in the way of solving customer needs. We have purchased a lot of furniture from AFW in the past, but we’ll be rethinking our next furniture need.
12/12/2024 11:19:01 PM
We found comfortable furniture to fit my 6'7" husband's physique and were delighted with the selection on the showroom floor. They offered many styles to try and had great prices. Tall Brian offered excellent assistance in making our decision. The delivery was on time, and they alerted us about their arrival every step of the way. We couldn't be more pleased.
12/12/2024 3:04:33 AM
Amazing staff! I just wanted to share my experience here at this store. Me and my husband were at Top Golf pretending like we know how to golf ⛳️ ( we don't know lol. I was just there for the chicken sliders). I glance over and see the bright lights over there at AFW. I told my husband I'm in the mood to look for a whole new furniture set. We walked in and were greeted by a very nice salesman named Gabe. He was more than willing to explain to me the significance of the white lions and the complete history of AFW. He also helped us with our color coordination of the furniture set. He never rushed us even though > I said the gray my husband picked out looked green.(still debating the color lol) Once we made the purchase we realized we had no form of transportation due to us Ubering to Top Golf (responsible, I know). Gabe then let us know at AFW they offer Luxurious Sprinter Vans, and can help take our new furniture home tonight. From Date night to furniture night, I feel we met a lifelong friend. Thanks Gabe, I wouldn't be sitting on these Steel Grey sofas without you.
12/10/2024 12:26:32 AM
Huge selection and amazing staff, never felt pressured.
12/7/2024 9:56:41 PM
My experience at this store was piss poor. The customer service I received was awful. This was my first time in this store and I was very disappointed. I expected better service. I didn't receive any help but when I went to the check out express I was told that I had to go through a salesperson because my purchase was over $200 and they have to eat. WOW! They must not be too hungry because no one ask me anything. Overall the store has what I was looking for but the service and procedures are piss poor. My sales rep A.P. didn't make the situation any better. Just piss poor customer service and she did an awful job. I wish I could say that I had a great buying experience here. Thats why this will be my last time. Plus I did see better deals on Amazon but I went with these guys only because I needed my Purchase asap.
12/5/2024 2:02:43 PM
12/4/2024 9:57:17 PM
Great Customer Service
12/2/2024 11:19:35 PM
12/1/2024 6:05:42 PM
Update to my post: AFW reached out to resolve the issue with the broken knob. I ultimately spoke with Rick Garcia from their Denver location. Rick is awesome! We discussed the photos, he laid out the options and ultimately scheduled delivery of a new cabinet in one week. He was professional, considerate and willing to listen. He has probably single-handedly restored my confidence in AFW. Prior post: Notice the knob on the right. This will be an issue at some point, requiring replacement of 6 knobs. They need to do quality control inspections of their products before delivery. Because once you have it in your home good luck getting anything done about poor quality or broken items. This should NOT have left the warehouse. This is the second time I have purchased here in 4 or 5 years and both times they have delivered crap that was broken or had sharpie ink marks on very visible areas. I thought I would give another try but I won’t be buying here again.
11/29/2024 5:20:20 AM
Great reception from staff while looking around, found our item, quick checkout, and pickup.
11/28/2024 4:43:38 PM
Nice place, sales people don’t bug you when shopping.
11/27/2024 10:05:10 PM
11/26/2024 5:15:36 PM
11/25/2024 6:27:40 PM
Initially, I had A LOT of difficulty with customer service. I placed my order online not realizing that the next delivery date would be over 1 month out from my order despite that it was in stock and the MANY restrictions on having someone other than AFW deliver your furniture. I was getting upset and was ready to cancel my order until JAMIE (at the Webster, TX location) went above and beyond and maintained a great attitude the whole time. JAMIE did a GREAT job and AFW is lucky to have her!!! THANK YOU SO MUCH JAMIE!!!
11/24/2024 11:00:27 AM
My son bought a twin bed and a matching dresser for my grandson. Screws for dresser knobs are too big. Twin bed missing parts. Unable to put together.
11/21/2024 6:08:50 PM
Absolutely ridiculous. I bought a queen bed set about two weeks ago. I was told everything was in stock except the bed rails that were 1-1/2 weeks out… it’s been two weeks now so I called to check on them and was just told they will be in MIDDLE OF JANUARY !Absolutely unacceptable… Now I have to load up all this dang furniture and return it. NOT COOL !
UPDATE: I’ve decided to keep the bed and wait on the rails. It’s just to difficult for me to return & then start shopping all over again.
UPDATE: My bed rails came in yesterday December 8th. Good news !!! Unfortunately today as I’m assembling it, I see the hardware kit is wrong. Wrong screws wrong washers. I called customer service and was pleasantly surprised by EXCELLENT SERVICE!!! They’re sending me new parts FedEx and were very nice, helpful, & apologetic about everything. Even offered to send someone out to assemble it for me. This guy completely fixed my opinion, repaired thier reputation, and I’m changing my one star to 4 stars. Thank you!!!
11/21/2024 1:13:10 AM
Not what I thought it was going to be. Not comfortable and is sinking in. Not good quality for that high price. And I was told I was going to have iPhone connections on both sides and it only came with one. On one side. It also has a very bad smell. It doesn’t smell like its new at all I only had it for going on two weeks
11/20/2024 10:23:50 PM
Huge Show room. Plenty of employees. The place was clean and so was the restroom. I have purchased from here before but this time I did financing so that's available. My couch was in stock so I came home with. They do offer delivery for a fee ($125.00) and set it up for you. Tons of employees but had to track someone down to help me. Unfortunately for me, the gentleman kept getting interrupted and helping other customers and paging on the loud speaker so it took longer than it should have. Overall, happy with my multi function made in America couch.
11/20/2024 12:57:16 PM
11/19/2024 8:20:10 PM
Let’s just say I will NEVER visit an AFW store again. I ordered an item online and went to pick it up the next day during my lunch hour. I drove 30 miles and when I arrived, I showed my TDL, online receipt and my credit card using my Apple Wallet. Since I did not have my PHYSICAL card on me, they would not allow me to leave with my purchase.
AFW needs to state on their website that a PHYSICAL credit card is needed at the time of pickup. False advertisement.
I wasted my time and gas. I will never buy any furniture from this store again, and will make sure my family also knows never to shop at AFW. You’ve lost a paying customer for life.
11/19/2024 3:01:09 AM
Amazing experience. Great quality and price.
11/18/2024 8:14:05 PM
Lissa is one of the best employees there she is a great person, very kind. She greeted us at the door with the big smile. She is just so funny that's what made my day💕
11/17/2024 11:01:58 PM
Lissa from the cafe made our experience 5 stars here she definitely was the cherry on top for the AFW experience! She also makes the best caramel iced coffee! Fast, affordable and friendly in every single aspect here at AFW! <3
11/16/2024 10:40:25 PM
Liza in the American Cafe is so nice every time we come in, she makes the best Ice Coffee, and her customer service is top tier! Give this a woman a raise ASAP!
11/15/2024 4:41:20 PM
11/14/2024 2:33:05 PM
Omar was very helpful. Great sale person.
11/13/2024 7:16:33 PM
Horrible customer service been calling over a hour trying to update an order and nobody will help me they keep transferring but then nobody answers then I call back and no answer. Being in customer service myself this is horrible customer service and I’ve spent over 40k with this place for multiple houses and offices.
11/13/2024 12:53:55 AM
11/24/2022 1:37:06 PM
I love their furniture and the service. The only reason i gave a 2 Star is because i ordered a bookshelf and they said it would take a couple of days to get it, so i waited. I call with in 5 days and they said it was in, so i went to pick it up and when i got there, they said it wasn't there, that it would take a week to get it, after i just waited almost a week. So i cancel it. Other than that i like the place.
11/12/2024 1:39:54 PM
11/11/2024 3:31:55 AM
11/10/2024 4:14:53 PM
Great customer service here
10/31/2024 10:44:23 PM
James, our salesman, was excellent. Very attentive even on his day off. He found the exact furniture we wanted and it was delivered on time and on budget.
10/30/2024 6:33:52 PM
Great Customer Service
10/27/2024 12:50:56 AM
*BUYER BEWARE*
Me and my wife spent almost $1600 on a bedroom set in July and here we are a full 3 months later and still are missing a piece. So we called and were transferred to customer service. All we asked for was a way to resolve the issue; so that we could continue to be returning customers. We asked for free delivery on the last piece of furniture (which so happened to also be the biggest piece). We were never told at the time of purchase that any of the items were on backorder. Customer service confirmed that backorders were out of their hands and that's just how they do business. That's just a scummy way to do business if you ask me. So here we are still waiting on our furniture; without a confirmed date on when it might get here.
10/26/2024 2:23:42 AM
10/25/2024 1:17:01 PM
Great selection 😁. I just bought my patio set good prices. I enjoy going in because there's a lot to look around. Plus good service.
10/24/2024 7:45:21 PM
I love AFW but it’s a shame that some of the staff ruined my experience. My sales rep Andrew N was amazing and a people person and really wanted to help with my sale. Unfortunately, I didn’t get the same enthusiasm from manager Janel or front clerk Karla. I had to be the one to ask for any solutions after I drove a total of 1.5 hours gathering ID that wasn’t even able to be used because of the front staff’s inability to listen and the lack of communication from management to staff about policies to ensure that what happened to me shouldn’t have happened.
10/23/2024 3:45:41 PM
Joey was amazing to work with. We were in and out within 40 minutes with a new couch, tables, chairs, and entertainment center. Joey made this process so easy and quick. He also went above and beyond helping us make sure all of our pieces were cohesive. Hands down best furniture shopping experience yet. Highly recommend asking for Joey if you stop by. Thanks Joey!
10/23/2024 1:53:35 PM
10/20/2024 2:24:04 PM
I’m not sure what the secret sauce is with American Furniture Warehouse but we have never ever had a bad purchasing experience with them. It shows in their employees. The floor salespeople are no pressure, super helpful, honest, and communicative. The cashiers have always been nice and helpful (shout out to Denise who helped us so much with our last purchase). And the delivery personnel are excellent. They come in, ask where you want it, they set up, ask if you are happy, then tell you to have a wonderful day. Everyone always does their job with a smile and cheerful manner. Whatever this business is doing, keep doing it! Will absolutely be back!!!!!!
10/15/2024 9:16:38 PM
I got all my furniture here and mirror!!!! I love this place 📌 NEVER LEAVE.
10/15/2024 4:18:48 AM
I purchased a couch from the Webster location on Saturday. Meaghan was very knowledgeable about the inventory. She was patient and answered all of my questions. Never did I feel rushed, she offered information and was never pushy. I highly recommend this store and Meaghan. The store is huge and clean with plenty of inventory.
Toni Hite, Realtor
10/6/2024 6:47:21 PM
Awesome place to buy furniture, on behalf of my mom, everyone is so helpful, no one is pushy, give you options. Mom purchased another table today and Cindy was super helpful.
10/3/2024 2:59:24 PM
Meaghan gave us a terrific experience when we bought a new furniture
10/2/2024 12:22:13 AM
Ok furniture, wasn’t too happy about item supposedly would be here in 3 days, when it did finally arrive 11 days later, nobody bothered to call and let me know, found out it had been there for 2 days when I went and picked it up, was not going to pay their Ridiculous delivery charge for one item…..would’ve been better to spend a little more and gotten it TODAY TODAY TODAY from mattress Mack.
10/1/2024 11:18:32 PM
9/28/2024 7:58:39 PM
Bought some bookcases on sale. Price was reasonable. No one followed us around asking lots questions. Which I liked. We found an associate when we were ready. Rick Orr was polite and handled our sale quickly. Items were in stock. We were in, out, and loaded in about 40mins.
9/26/2024 4:42:35 PM
9/24/2024 2:47:59 AM
Rueben Stanley is extremely knowledgeable and courteous. He prepared our furniture order expeditiously and accurately.
9/19/2024 1:44:58 AM
We purchased about $4,000 worth of furniture from them with no problem, including delivery. We also found a rug we liked, but they only had the floor sample, so we agreed to take that one. It appears that we bought it "As Is" although nobody ever told us that. We found a tear on the carpet and were told too bad, no returns. I guess it was written on the receipt - which happens to be 15 inches long and contains a bunch of fine print. My bad, I guess. At any rate, we were going to buy furniture for another room, and we will find another furniture store. Little things can create customer dissatisfaction or positive impact. They chose the former - I do not understand the logic.
Update as of 9/18. After getting a message from them to contact by email, I did so. Was told again I missed the cutoff, so tough luck.
However, I was contacted by the amazing salesperson we used who contacted the store manager and arranged for us to exchange the rug for another. Layda Valdez saved the day and picked up 3 additional stars for AFW, no thanks to the customer service department! Today we made the exchange, I can say that everything else was excellent. But only through the efforts of a salesperson who went out of her way to do the right thing.
9/17/2024 1:52:19 PM
Found just what I was looking for in office furniture.
Michael was a great sales associate.
9/16/2024 8:17:52 PM
9/16/2024 4:30:35 AM
We had a great experience at American Furniture Warehouse.
Carl Reed helped us find the perfect living room and dining room sets, and the whole process was smooth and easy. The selection is fantastic, and honestly, the prices are better than Rooms To Go for the same (or even better) quality. Plus, delivery was super fast! We’ll definitely be shopping here again.
9/12/2024 9:58:29 PM
You can find some good stuff st a reasonable price here.
9/8/2024 3:26:09 AM
9/7/2024 8:00:42 PM
The service at this location was a horror story! Me and my mother went to this location to get a couch and they treated us as if we were the ones that needed to service them! Yesenia was the young lady servicing us. While she was sweet, she sold us the couch, but told us we could not have it shipped until we both provided proof of lease and an Id. The next day we came with ID and proof of leases but now we were told that we would have to provide 2 Proof of IDs and lease. When asking them why we have to do this (We shopped here before and did not have to provide these items.), another sales person named Emily, who was assisting Yesenia told us, “Are you getting the couch or not?!?(EVEN THOUGH WE HAD PURCHASED IT A DAY PRIOR). So, we canceled the sale and went to another location. Such an inconvenience to have to drive 2 days straight to Webster because they did not appreciate our service nor money. BEST ADVICE I COULD GIVE IS GO TO THE KATY LOCATION THEY ARE AMAZING!
9/5/2024 2:35:43 PM
Very good prices, quality furniture.
9/4/2024 8:53:56 PM
This is my 3rd time visiting and I have never “checked in” to customer pick up. I went inside after waiting 30 minutes and I was told some salespeople check the customer in and some don’t. Why not? If I paid to pick up then all salespeople should automatically check the customer in. Getting off again is an inconvenience. Now I have to wait 10-15 additional minutes. The salesman who assisted me was Jose Gonzales but his name tag said Joey. I’m really upset in the time I wasted. I paid at 3:10 and received my text. I FINALLY GOT MY PURCHASE AT 3:50. It was not busy. Wasted my time.
9/3/2024 11:25:19 PM
I called the store inquiring about whether my furniture is available yet and spoke with a lady named Sandra she offered by far the best customer service I have ever experienced. I presented a problem she offered a solution all the while with the most contagious positive energy you could hear her smile through the phone. She genuinely seemed like she was happy to help me. I'm so used to poor customer service that it was a shock receiving this level of customer service she needs a raise!!!
9/2/2024 6:16:38 PM
9/1/2024 3:34:20 PM
8/26/2024 5:05:18 PM
Very Pleased with the products that AFW offers at a very affordable prices that doesn’t break your bank. All the employees are very welcoming and attentive, but yet they give you space to walk around and see the furniture without feeling pressured or harassed. We have bought several times here before very recommended.
8/21/2024 10:11:04 AM
Good pricing and selection for home furniture and rugs. Sales people were available everywhere if you needed them without pressuring you. That was nice. I would definitely recommend this store.
8/19/2024 9:31:44 PM
I cannot say enough good things about American Furniture Warehouse located on the Gulf Frwy in Webster,TX. Confronted with the task of furnishing my son’s first apartment, we entered this store. Almost, immediately we met Mr. Rick Orr, one of the salesmen there. He is an exceptional salesman. He was polite and eager to help us. After explaining our intentions, he instantly began showing us furniture to accomplish our goal. This store has beautiful furniture! His knowledge of the store inventory was extremely impressive. Admittedly, I am a picky shopper but Rick was kind, patient and never appeared annoyed. His behavior spoke volumes regarding his level of dedication towards satisfying his customers and is not easily found with most salespeople today. He definitely took the stress out of furniture shopping. It’s been a week since all of our furniture was delivered and everything looks wonderful! Compliments have already been received. Thank you Mr. Rick Orr and AFW! You have gained a forever customer and I will be referring family and friends.
8/17/2024 8:08:04 PM
8/16/2024 7:35:15 PM
We just purchased a new oversized recliner. Sale price was great, Jesse was very helpful and not pushy. Three young men delivered the chair on schedule and they were nice and professional. Only one negative comment- there’s a piece/flap of fabric on the back of the chair to cover up the frame. The bottom of the flap is supposed to wrap under the chair and Velcro to stick. Unfortunately the flap is not quite long enough to wrap under the chair to Velcro so it just hangs loose. Quality Control needs to check this at the factory.
8/14/2024 6:54:41 PM
Our sales associate, Tall Brian, was AMAZING. He helped us every step of the way. The prices here are insanely discounted. Highly recommend this place!
8/14/2024 1:20:23 PM
Cindy helped me with everything,She is awesome!
8/6/2024 10:00:01 PM
7/30/2024 9:51:21 PM
7/30/2024 8:51:01 PM
Love everything
7/25/2024 9:34:29 PM
7/25/2024 6:21:41 PM
7/25/2024 11:14:55 AM
7/18/2024 8:14:38 PM
We just came into AFW today to make a purchase and was blessed to be helped by Gabe Y. Please go see him for ALL of your furniture needs as he is enthusiastic and knowledgeable. Tell him I sent you! Great experience, we will be back for added items soon.
7/16/2024 4:10:04 AM
Do you think you guys could make your giant all white flashing LED billboard any brighter at night? I still have a little bit of my night vision left.
7/13/2024 3:45:02 AM
Purchased leather sofa and loveseat about a year ago and both pieces peeling already. Spoke with customer service manager who told me I was out of the warranty period. Thousands of dollars down the train. Don’t trust the hype, their products are inferior.
7/11/2024 1:35:49 AM
AFW is a nice place to go to when you need some furniture! Their prices are fair and affordable! They seem to have won several awards for being the best furniture store around. If you need any type of furnishings, this is a good place to check out! They even have a deli in case you want to celebrate your purchase with food!
7/11/2024 1:16:15 AM
AVOID AT ALL COSTS
I placed an order with this business, and there was a manufacturers defect with the table. When I contacted the company to utilize their one year warranty program, the representative named Roger and the customer service department was extremely rude and displeasing and told me that I am the one that caused the damage to the table, though the representative has no proof that this is the case. I am unsure why I am being discriminated against in regards to utilizing the warranty program when there is no basis of user damage but rather manufacturers defect. They do not honor their warranty program, predatory business practices.
7/9/2024 5:47:14 PM
Great prices and a huge selection. Wouldn't expect the furniture to be of the highest quality but you get what you pay for. Would highly recommend as a first stop whenever buying new furniture and at the very least using it as a way to figure out what exactly you are looking for even if you don't find exactly what you want to buy.
7/7/2024 7:42:50 PM
Love love love this place! They take such good care of us each and every stop! I recommend it to everyone the chance I get!
7/7/2024 5:01:59 PM
Went in looking for a new couch with a vague idea of what I wanted. Robert the sales guy was fantastic, and he was able to answer all my questions and help me gain a better idea of what I was looking for. He made himself available without being pushy or aggressive. Payment and setting up delivery was quick and easy. The delivery process went very smooth. They communicated well through text and were on time with their set delivery window (they were actually here at the very beginning of that window so I wasn’t stuck waiting at my apartment all day). The guys delivering my furniture were professional and friendly. They also handled my new furniture with care. Great experience all around recommend AFW 10/10.
7/7/2024 2:48:49 PM
Great service and delivery! Definitely recommend!
7/6/2024 7:10:12 PM
7/6/2024 6:48:55 PM
7/6/2024 5:24:19 PM
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