Store Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
Store Location
About This Store
American Furniture Warehouse Katy, TX
The largest furniture store in the West is now open in Katy, Texas!
Store Reviews
(100 reviews)
11/16/2024 7:43:51 AM
11/16/2024 1:01:37 AM
Easy to shop at own pace. JT was quick and helpful.
11/15/2024 11:35:55 PM
JT @THE KATY STORE WAS EXCELLENT! I JUST MOVED TO TEXAS FROM PENNSYLVANIA DUE TO MY SON NEEDING A HEART TRANSPLANT. I TOLD JT HOW MUCH I HAD TO SPEND AND HELPED THROUGH THE ENTIRE STORE AND I AM SO HAPPY WITH EVERYTHING! HE IS PATIENT, UNDERSTANDING AND HELPFUL. I WILL CERTAINLY SEE YOU AGAIN. MY KIDS ALSO WANTED ME TO THANK YOU FOR HELPING US FILL OUR HOUSE. WE HAD ONE TO GET HERE JUST ABOUT NOTHING ON A 35 HOUR DRIVE. MAY GOD BLESS YOU. AS SOON AS I CAN GET SOME MORE MONEY I HOPE TO SEE YOU AGAIN TO GET SOME BEDS. MAY GOD CONTINUE TO BLESS YOU JT. I WILL CERTAINLY ALWAYS HAVE YOU IN MY PRAYERS.
11/13/2024 7:06:47 PM
We absolutely enjoyed our visit and spent hours searching for the right living room set. When we were ready our sales associate Alex was very informative with what we were purchasing. The delivery team was courteous and professional. We highly recommend AFW and cant wait for future purchases.
11/12/2024 1:12:38 AM
Jt is the best in assisting us.
11/11/2024 1:20:04 AM
Visited the Katy location about two or three months ago & was assisted by JT. I went back this weekend & he remember my family & I. He’s the best of the best. Closed the deal quickly. I would recommended asking for him when visiting the Katy location. He will make sure you are taken care of!
11/10/2024 6:10:55 PM
I recently financed a couch using Klarna through American Furniture’s online store. The checkout process seemed smooth, and I was glad to see Klarna would allow me to pay in installments. The only stated requirements for pickup were to bring my ID and the credit card used for the order. Since I paid with a digital card issued by Klarna, I thought I was well-prepared (I had with me all the info of the card)
Today, I went to pick up my couch. However, the experience was frustrating and disappointing. The staff member at the pickup desk, Isaih, showed a lack of professionalism and seemed uninterested in helping. When I presented my ID and explained I had used a digital card, he refused to release the couch, insisting that I needed a physical card—even though I showed him the card details in my Klarna app.
I asked to speak with a manager, but Isaih’s response was dismissive, saying, “He will tell you the same thing I just did.” When the manager arrived, he confirmed that policy without any effort to understand my situation or offer a solution. The website makes no mention of needing a physical card, which left me feeling blindsided.
To add to the frustration, I had rented a truck for the pickup, costing me $50, and had taken a day off from work, which feels completely wasted. This experience not only cost me time and money but left me feeling disappointed and dismissed. It’s disheartening to see such apathy and a lack of empathy from their pickup department staff, especially when I had followed all the guidelines provided.
11/9/2024 1:04:12 AM
Seems like they do have good price but quality isn’t really the best. It’s hit or a miss.
11/8/2024 12:07:35 AM
Would have given them zero stars if I had the option. I usually don’t leave any reviews whatsoever but they really didn’t even deserve one star. Horrible customer service, had to wait over two months to receive my purchase. Was mislead multiple times. Then told that the salesman forgot a piece on our original order and tried to charge me $100 extra when the order finally came in. Then when I came to pick up it took over an hour for them to load up. We were really let down, especially on the customer service.
11/5/2024 12:26:56 AM
Patrick Hurd helped us along the process! we finally get what we want and are very satisfied. Patrick is very patient, careful and be respectful. He double checked our pieces and make sure everything is good. we appreciate him!
11/4/2024 10:16:29 PM
Great sales agents and even better quality.
11/3/2024 8:17:57 PM
Price ranges for any budget. They got the expensive stuff and affordable as well. They load it in your car and don't pressure you to buy. What is not to like? They also don't tell you kiddos not to try the furniture. You can sit on all of it.
11/2/2024 6:45:04 PM
11/2/2024 4:31:29 PM
Great Service by Salesman JT in Katy Store👍. Very Helpful and Knowledgeable! An extra mile service!!!
11/2/2024 12:23:42 PM
The BEST furniture shopping experience. Sales staff are very friendly, knowledgeable, and understanding of what you are looking for.
10/31/2024 11:34:24 PM
JT is the man! Made the whole process easy.
From being greeted and assisted by JT, to friendly delivery checkout by Kat. We found everything we needed in one trip and got it delivered quickly.
Thank you JT and AFW
10/31/2024 10:29:54 PM
JT was so kind, he treated us so good, we even got chance to talk about puertorican music, he is a great sales man, he explained everything details by details. Even he gave us tips to accommodate our room so that it looked very beautiful. He treated us like we were his family, we love him and we will go back just for him.
10/30/2024 4:01:45 AM
Went to AFW KATY this week... Stanley was a great sales man, he was not pushy, he was very knowledgable and great team member of AFW!
10/29/2024 3:15:32 AM
Always find great deals every time I have been there. Bought some stuff today for a client and JT at the Katy location was super helpful in finding just what I was looking for!
10/28/2024 1:37:59 AM
Hermosos muebles
10/27/2024 12:10:51 AM
My brother-in-law and I both purchased similar electric recliner sofas from American Furniture at a premium price on the same day. The sofas initially worked well, but just a few days before his warranty expired, my brother-in-law’s sofa had a broken wooden support bar. Unfortunately, American Furniture refused to cover the repair, stating that the broken wood bar was not included in the warranty, so he had to pay $270 for the repair.
Our sofa lasted about a month longer but is now also out of warranty. These sofas were very lightly used—probably only around 50 days throughout the year, and exclusively by 2 members. Curious, I decided to inspect the wood bar myself, and upon removing the staples, I found that the wood quality seemed insufficient and prone to breakage. Given this experience, I would not recommend purchasing sofas from American Furniture. Please see the attached picture for reference.
10/25/2024 7:10:39 PM
Isang kaibigan ang nag-recommend ng American Furniture para sa lahat pangangailangan namin sa bahay... at tama nga sila maraming pagpipilian dito. At si JT@Katy ay napala-accommodating and pasensyoso sa lahat ng mga tanong namin. Magandang mag-furniture shop dito.. 2 thumbs up JT at maraming salamat!
10/25/2024 6:32:03 PM
James Peng helped my family and I find a new sectional couch! He was attentive and answered all of our many questions. American furniture warehouse has great prices. If you are stopping in to buy furniture ask for James!
10/24/2024 9:35:28 PM
I am in love with my new couch and loveseat! JT at the Katy location was the best! He was patient and kind. He took his time to ensure I was satisfied with my purchase! Thanks JT!
10/24/2024 12:15:46 AM
Shopping in the store and making a purchase was so fun and easy. We purchased a bed frame and sofa with electric reclining seats. My husband and I left super excited. This would be a 5 star rating if it weren’t for the delivery. The delivery arrived at my home. The delivery guys told my husband that they didn’t know where one of our power cords for our couch was. They complained that this was the issue with driving someone else truck (???). Only one side of our couch (which also had seat massagers, heaters and lights, and wireless charging pads which all required the cord) was working. Later they called back and said they found it in the back of their truck but we could either go pick it up at the Katy store or League City store both of which would be very far for us. We drove about an hour and 20 mins to go get the cord. I voiced that I was upset about this and explained what happened to the guy at the customer service desk. In front of me, he stops a manager (Laquita) gives her a brief summary and asks her what to do. Without even making eye contact with me, she says “$20 dollar gas credit” and walks off. As someone who just spent thousands in their store I expected at least an apology or an opportunity to explain what happened. I feel blessed to have a couch and bed so I took the credit but be careful if you’re getting your order delivered!
10/23/2024 10:18:27 AM
10/23/2024 2:59:19 AM
Stanley was helpful and later when he realised he had given me misinformation about something, rang straight away,to see if I wanted to change my order. Happy with the service
10/21/2024 9:50:25 PM
Shout out to JT been working in Houston for years and he gave me quality service & advise I really needed ! I’m a guy and looking for furniture and accessories can be a little frustrating but he was patient & very observant and a great listener ! This store has gained a life long shopper
10/21/2024 8:56:30 PM
I KID YOU NOT STOP LOOKING !! If you’re looking for furniture in Houston this is your ONE STOP SHOP!! I spent 3 hours in this store and got everything I need plus more all to JT the sales guy ! He was so smarty Defiently a modern & contemporary guy he has NICE STYLE & knows exactly what looks good and isn’t just trying to sell you some random furniture , I went to 17 different Houston furniture stores & this was THE MOST AFFORDABLE STORE from carpets , couches , swivel chairs , lamps , dining tables , bed frames , mattress , pictures , I mean the list goes on & on ! Thank you JT & this store is 10/10 🔥🔥🔥
10/20/2024 9:12:20 PM
Me, JT was very helpful and honest on his recommendations. Find it him in the store, he will be awesome to work with.
10/19/2024 4:49:48 AM
10/18/2024 10:51:29 PM
10/18/2024 6:40:51 PM
JT was excellent and very personable. I purchased exactly what I needed
10/16/2024 3:30:30 PM
Absolute train wreck getting things delivered.
Went in on Monday October 14th morning purchased a little under $4k worth of furniture, was told all but one piece would be delivered between 9am and 11am on Wednesday October 16th.
Wednesday rolls around, haven't heard a peep from store or delivery people.
I call the store after they open at 10am, I am told that the sales person made a mistake and that furniture will not be delivered until the end of the week. After being put on hold for about 10 minutes I finally speak to a customer service representative who was not able to fully rectify the situation. Instead I was offered 50% of my delivery fee refunded.
For the subpar quality of furniture that is offered, and the very lackluster customer service that is garnered when errors by their staff are made. I would urge you to reconsider shopping at this absolute dumpster fire of a furniture store.
Go to IKEA, Living Spaces or one of the other stores in the area that have competent staff.
10/16/2024 1:25:42 AM
10/15/2024 3:17:03 AM
Great selection of furniture. Great value for your money. They can special order most pieces you see at Ashley's for much less.
10/14/2024 10:51:15 PM
For a professional and great courtesy ask for Francisco!
10/12/2024 1:09:20 AM
The best customer service was given by Mr. Stanley (Stan) if you’re looking for furniture AFW is the place to go and ask for Stan. Will definitely be coming back to get more things we need for our home. We purchased a dinning room table and the price was amazing.
10/7/2024 2:55:35 PM
I bought the Lydia Sterling Gray Sofa
SKU: Z12-2603 By Peak Living. It came with two back support pillows that I didn't like the color or design. For some reason I thought all the back support pillows were going to be gray. After speaking with the salesperson he informed me that the pillows that I didn't like were part of the back support and those were the pillows that came with the sofa. I called customer service and spoke with Tiffany. I didn't get her last name, but she provided amazing service. I told her I was willing to pay for two gray large pillows. You checked to see if she could get the pillows and told me it would take over a month before they would come in. The pillows came to me home and I didn't need to make a trip to the store to pick them up. The process for purchasing and getting the sofa delivered was seamless. The delivery drivers were professional and nice. Overall I had a good shopping experience and I liked the price for the sofa!
10/7/2024 12:53:40 AM
The best quality brands and the best prices in the Houston area. I shopped around at several furniture stores recommended by family and friends on Saturday. After six hours of shopping I ended up at my favorite furniture store AFW where I found everything I wanted and more. I was able to spend less and purchase more. If you haven't been here, detour, turnaround and make your way here before you buy your next piece of furniture. One more thing makes them my favorite place to shop. it's the scooters available for people like myself with disabilities. Not one of the other stores offered scooters.
10/3/2024 1:53:19 AM
9/30/2024 2:36:17 PM
It's a big place but not fans. Husband & i visited over weekend to check it out.
The inventory isn't what we would want. The employees were all helpful & kind though. No pressure whatsoever. Giving it a 3 because of inventory.
9/24/2024 8:27:11 PM
Delivered mattresses but did not take old mattresses eventhough I paid for removal of the old ones.
9/23/2024 7:19:09 PM
We had a wonderful expierence looking for our beloved couch. If your ooking for good deals and qaulity this is the place, Mr. tony Mann helped us at every turn and had our furniture ready for us to pick up right away. we appriciate all of his hard work and effort and will be coming back for more.
9/21/2024 5:18:36 PM
9/19/2024 10:22:46 AM
9/18/2024 10:16:51 PM
9/18/2024 10:12:42 PM
Horrible unprofessional place to buy furniture from.Nobody knows anything correctly and the finance and front office doesn’t work with each other. But me the customer suffers. I don’t recommend this place with all the hassle and etc. The people at the front desk don’t even pick up the phone while I called all day trying to get through… I’m returning my thing’s tomorrow.
9/18/2024 5:37:07 PM
9/18/2024 1:01:49 AM
Outstanding very helpful...
9/17/2024 10:46:54 AM
9/14/2024 5:59:35 PM
This is our go to store for all of our home furnishings and home decor. Great selections at low prices
9/14/2024 5:36:06 PM
Our experience was truly incredible. Dwight was most kind and helpful. He was very friendly and offered a kind opinion and compliments to our purchase. He gave us exactly what we needed and helped us navigate the experience of furniture purchasing with a smile. He celebrated our purchase at the end as well. What an amazing salesman and a friendly individual. We will be back because of this man. Ask for Dwight when you go. The pricing was amazing as well. We ended up with more pieces than we came in for!
9/10/2024 3:49:05 AM
9/9/2024 3:15:41 PM
As soon as we entered the door at katy location, we were greeted with a big smile by JT. He went above and beyond professional to show extreme patience and kindness. He even called before and after delivery make sure everythings is ok. Thank you JT and we'll be back soon.
9/8/2024 3:26:16 AM
A large variety of furniture, affordable prices; best in Houston.
9/7/2024 11:45:21 AM
9/6/2024 5:01:26 PM
JT at the Katy, TX location was great. Very knowledgeable about the mattresses we were looking at. Let us make our decision and completed the transaction quickly and efficiently. Highly recommend the store and JT.
9/6/2024 3:52:12 PM
9/6/2024 1:18:22 PM
JT@Katy was amazing! He took the time to explain and also let us fly solo around the storw with no cknrant follow up whixh i really appreciated! I forgot my ID and he was able to save my purchase from bwing purchased by another customer! His cuatomer service and support was impeccable!
9/5/2024 10:21:24 PM
9/4/2024 12:21:32 AM
Buenos precios no están super barato, pero mucho más accesibles que en las mueblerias principales, y buena calidad
9/3/2024 2:46:22 PM
My wife and I love this place and visit frequently to browse their selection. It's very large and there is a lot of furniture to look at. They have patio, living room, dining room, kitchen, children's furniture, bedroom, and everything in between. Their are salespeople everywhere so you'll never have a hard time getting your questions answered. Prices are non negotiable so don't expect to get a lower price by haggling, but the prices are already marginally lower than the competition. Delivery costs $79 or 5 percent of your total, depending on what your total spend is, and their delivery area is quite expansive. We were able to get delivery to our new home in College Station.
8/24/2024 11:11:23 PM
It ahas a lot of furniture and a lot in more reasonable prices than some other places.
8/24/2024 10:27:41 PM
We had an excellent shopping experience here today. We worked with Stanley to furnish our bedroom. He was friendly, personable and wasn't pushy at all! We left to look at another store, but ended up coming back and purchasing here because the price, quality and top notch service we received. Ask for Stanley if you shop at this location. So happy with our choice.
8/22/2024 6:46:28 PM
Drivers blake and Richard were amazing! Definitely recommend 10/10. The managers, pedro, samya and matt are amazing as well!! Highly recommend!
8/22/2024 3:19:05 PM
Great product and service for the price point. Check out there clearance center, they have dozens and dozens of discount deals daily!
1/5/2023 5:39:50 AM
Hands off , one of the best places to purchase furniture in Houston. Great selection, good prices, good financing options, attentive service. Highly recommend it !
8/21/2024 3:32:45 PM
Love my furniture and was a good price and the salesman (J. T. At the Katy store) was very helpful and nice! Thank you AFW!! Also the guys that delivered the furniture were great!
8/21/2024 2:19:49 PM
Me encantó la atención muy atentos todos!!!!
8/19/2024 11:40:40 PM
JT really made our furniture shopping easy and smooth. He is a straight shooter and we never felt pressured. JT is a tremendous asset to American Furniture Warehouse! -Dustin & April Youngblood
8/19/2024 8:04:42 PM
JT was attentive, personable & very helpful while we were looking for patio furniture. We also bought office furniture and are excited to enjoy our new furniture. Thank you JT for a great buying experience!
8/17/2024 1:50:18 AM
8/16/2024 5:22:03 PM
JT gave us the best help one could ask for, ما کمک زیادی کرد
8/15/2024 9:07:18 PM
8/14/2024 11:40:51 PM
My husband and I went in late around closing time looking for furniture for our place. JT came up to assist us and made the entire process super quick. We were in and out in less than 10 minutes which honestly is amazing. A week later I receive a text from JT himself asking us how everything went with the delivery and if everything was up to standard which it was. I highly recommend shopping here and looking for Mr JT himself at American Furniture warehouse in Katy tx.
8/14/2024 10:50:00 PM
8/13/2024 7:06:03 PM
I’ve had a really good experience so far…I’ve got furniture on back order so my journey isn’t complete yet, however, everything so far has been smooth sailing!!! Kudos to my salesperson, JT…he was thorough, knowledgeable, patient and professional…I would work with him again and again!!!
8/13/2024 11:53:37 AM
Great furniture, great store to shop at no sales folks harassing
8/13/2024 10:14:47 AM
8/13/2024 1:36:43 AM
8/13/2024 1:24:34 AM
Jt me atendió en la búsqueda de colchones o matters y sillones, siendo que no hablo muy bien el inglés , logramos comunicarnos y recibí una excelente atención , el fue muy amable y respetuoso. Realmente el es el número 1 y resolvió todas mis consultas.
8/12/2024 11:26:02 PM
The purchasing process was great ... Alot to options to choose from and my sales rep was down to earth ... Pricing was great I regret buying three. Bedroom sets from rooms to go bc the prices there were much higher but now I know bc I still have my entire living room and kitchen to remodel and furnish .
jT and his team did an amazing job with delivery from set up to clean up fast and friendly even recommended on where to place my girls bed bc my house has so many windows and storms can be dangerous ..
It was brutally hot that day and they really broke their backs during delivery ..
I will be back soon for more goodies 😂 place is dangerous I want everything !
8/12/2024 10:35:43 PM
JT @ Katy was very helpful and knowledgeable without being very pushy salesman. Store has good quality and lot to select from.
8/12/2024 1:03:57 AM
Mohsen at the katy location was so nice, professional and patience to us!! Also, Casey at the front made sure we kept hydrated and smiling!!
8/10/2024 8:13:38 PM
Tony Mann is amazing. Go on and beyond for all his customers. This man really deserves a raise and a promotion. He provides the highest level of customer service. His personally is just so amazing. ❤️❤️❤️❤️❤️
8/10/2024 1:17:57 AM
I recently purchased a new couch at AFW and my sales person was JT. I cannot even describe how happy I am with my purchase.
First of all, JT is THE BEST!!!! He was so professional and helpful. I wasn’t sure which couch would be the best for my new apartment, but he made the whole process so easy.
Every business should have a JT on the sales team! I’m very content with my purchase and will definitely return to AFW for more furniture shopping.
8/9/2024 9:16:07 PM
We bought a beautiful Ashley couch recliner set. It has lasted 5 months before the fabric started peeling. American furniture says it’s not a defect. For a couch that we paid almost $4,000 dollars for and it’s only lasting 5 months. We have had couches last 10 years and haven’t had these problems The recliner chair sets a half inch off from side to side. And they want us to pay to have it leveled off. Be ware this company does not stand behind their products
8/9/2024 8:22:14 PM
Had a great experience with this location. JT@KATY help me and answer all my questions I had.
8/9/2024 6:49:52 PM
JT at Katy AFW is not only a knowledgeable salesman but also an honest person. His service to me does not end once the sales are completed- he called to follow up with delivery and if I was totally happy with my buying experience.
8/8/2024 1:11:43 AM
8/3/2024 12:09:53 AM
Nice variety with good quality to pick and choose from.
8/2/2024 9:09:18 PM
I just bought the furniture from this store
Sale people were so helpful and knowledgeable
Aida and Maryam helped me in 2 different days great staff and great delivery service
7/31/2024 2:21:25 AM
Great customer service
7/31/2024 2:06:28 AM
JT @ the Katy location made the shopping experience worthwhile! He didn’t pressure us to buy. He waited by patiently and helped us get the best furniture for our new home.
7/30/2024 12:33:09 AM
I bought all my furniture from American Furniture Warehouse located at Katy. Everything is wonderful. I love Mr. Jimmy Tran, he is very nice and helpful. If we ever need more furniture we will definitely go back!
7/29/2024 5:59:01 PM
Went in for our second time to purchase furniture here and received great help from JT! He is our go to guy at AFW for finding the pieces we’re looking for.
7/28/2024 11:39:38 PM
7/27/2024 5:54:33 PM
We went to the Katy location to purchase some furniture. JT was very helpful and helped us with the whole process. He was patient and allowed us to look without any pressure and gave us good suggestions. They delivered on time and set up everything for us without any issues!
7/26/2024 3:29:11 PM
First and foremost,
I would like to express an immense gratitude for American Furniture! For always providing quality and exceptional service each and every time my family and I have visited the stores ! My purchases have always felt personal and staff always make me feel comfortable and welcomed! Having patience and always answering all questions I may have ! Have never been disappointed! With that being said ! I need to have a special mention to Brendan and Jacob at the Pin Oak Store in Katy Texas ! These young men went above and beyond to help me and my daughter in assisting us with a surprise buy for someone very special for us ! They could see and notice the concern and paid attention to detail on how important this was to get this purchase to our home that day in a timely manner and thought it seemed impossible that it would happen ! They made sure it did ! They treated me like family and made me feel very important! I will never forget the look of surprise and excitement on the face of whom my daughter and I made the purchase for ! Needless to say ! If it wasn’t for Brendan ! That would not have been made possible ! I will for ever be grateful! My family will forever be grateful ! You made a mom a hero that evening and will forever have you In my heart as two amazing people who go above and beyond! Thank you again American Furniture and their staff for always giving us a wonderful experience and thank you especially Brendan and Jacob! You guys are the best !
Sent from my iPhone
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