Katy, TX

Katy, TX

Store Info

Katy, TX
500 Pin Oak Road
Katy, TX 77494
(281) 505-6400 Get Directions

Store Hours

  • Monday: 10:00 AM - 10:00 PM
  • Tuesday: 10:00 AM - 10:00 PM
  • Wednesday: 10:00 AM - 10:00 PM
  • Thursday: 10:00 AM - 10:00 PM
  • Friday: 10:00 AM - 10:00 PM
  • Saturday: 10:00 AM - 10:00 PM
  • Sunday: 10:00 AM - 10:00 PM
Pickup hours start at 10 AM.

Nearby Locations

Katy

500 Pin Oak Road
Katy, TX 77494
(281) 505-6400 See Store Details

Conroe

12310 INTERSTATE 45 S
Conroe, TX 77304
(936) 282-6200 See Store Details

Webster

21501 Gulf Freeway
Webster, TX 77598
(281) 672-1199 See Store Details

Store Reviews

(100 reviews)
4/15/2024 9:01:39 PM
By Zena Syed
4/15/2024 4:49:07 PM
By Mohamed Helmy
4/15/2024 3:32:39 PM
By Dana Guillory
At first it was overwhelming to walk into such a large store, and then seeing so many sales personnel, but everyone was friendly and respectful. Helpful but not crowding us. The delivery was an even better experience than the purchase.
4/15/2024 2:48:16 PM
By Carla Jones
Great delivery experience and happy with the furniture
4/15/2024 2:09:11 PM
By DEBBIE GURECKY
Delivery on time. Very nice and helpful deliverymen. In and out in minutes!
4/15/2024 2:17:53 PM
By Ruben Posada
Our sales representative Francisco made our purchase go very smoothly and pleasant. American Furniture has a very good selection. Thank you. AFW.
4/14/2024 8:07:29 PM
By JOSE2016
4/14/2024 6:28:52 PM
By Acano 22
4/14/2024 5:41:08 PM
By Bonda Alexander
4/14/2024 4:45:27 PM
By Asra KHAN
Best prices and services.
4/14/2024 1:03:25 PM
By Lacine Hunt
4/14/2024 1:11:14 PM
By Suzanne Saulsberry
Very happy with our purchase with salesman Jimmy Tran to the delivery men and was able to have them delivered. Everyone was so professional and kind. We bought four theater seats and feel the price and quality were an unmatched deal after visiting other stores.
4/14/2024 1:16:24 AM
By Mary Holland
A very pleasant experience, mostly thanks to our Sales Assoc. JT (Jimmy Tran).
4/13/2024 6:17:56 PM
By Chateau-Breon
JT Is the best!!!!!!!!❤️
4/13/2024 6:20:18 PM
By NeTosha Osborn
Loved the service we received from JT!!!!❤️
4/12/2024 7:54:14 PM
By Lisa Carney
This company by far has the worst customer service I have ever dealt with. They delivered the wrong parts and took 5 days before they would acknowledge their mistake. Then they made me drive to the store to fix it instead of redelivering the correct parts. When I offered to buy the wrong parts at a discount, they refused to sell them, and instead said they would sanitize them and reuse them. I have cats and dogs, so my furniture has cat hair and dog hair in it but they’re OK with reselling it that way. On top of which no one in the store can help you because they will make you colder customer service and you will be on hold for over 30 minutes. Just trying to get some answer the phone. The manager at this location even told me that she knew customer service would tell me they wouldn’t tell them to me but she didn’t wanna have to tell me her herself so instead, she let me sit on hold for 30 minutes, so somebody on the phone could tell me. They have good prices, but I would highly recommend shopping absolutely anywhere else that sells furniture!!!
4/12/2024 7:04:55 PM
By Keiasha Scott
4/12/2024 3:10:18 PM
By Bryce Bickel
4/10/2024 7:19:59 PM
By Nikunj Patel
Poor quality and poor customer service Only 1 sofa arrived from 2 sofa ordered. In addition, the sofa which arrived was Defective AND damaged. I call next day to returned defective and damaged product. After providing all pictures, Customer service agreed that I will receive full refund since sofa arrived defective and damaged. After retun, I did not receive full refund and when I call to follow up now with customer service team for full refund, they are saying they do not refund full amount to any customer.
4/10/2024 9:51:41 PM
By Arelis Isabel Suarez G
4/10/2024 9:54:48 PM
By Joe Rutherford
4/10/2024 8:49:52 PM
By Yleana Candles
4/10/2024 8:35:06 PM
By Carlos Petit
4/10/2024 7:04:33 PM
By Bruce Anderson
5-Star, Professional & Punctual Delivery Service.
4/10/2024 6:12:05 PM
By G P
4/10/2024 5:15:29 PM
By Raymond Ory
Great price for what we wanted. On time, courteous delivery!
4/10/2024 1:27:04 PM
By Laura Yee
Love the store, they have huge inventory and the quality of the furniture is really good. The living room and beds I bought are beautiful and they delivered them on time.
4/9/2024 6:22:36 PM
By K D
4/9/2024 2:01:58 PM
By Dakota Austin
Great service, very quick and on time!!
4/9/2024 1:48:29 PM
By Bryanna Thornton
The service was very fast and efficient!
4/8/2024 11:59:08 PM
By Laura Caudillo
First time shipping at this furniture store yesterday evening. I was there for about 20mins and no one asked if I needed help. TJ was the first one to ask. He was so kind and patient answered all my questions to the best of his ability. If you go to this location ask for TJ he provided exceptional customer service!!
4/8/2024 6:51:32 PM
By Michael Nims
Miquel, our sales man was so patient with us, he was able to answer every question we asked.
4/8/2024 2:02:50 PM
By Gloria Rice
Very Good
4/8/2024 1:54:49 PM
By sandra sanchez
All Ok
4/7/2024 6:53:15 PM
By Greg Young
Great buying experience with Patrick, and the delivery crew was very careful. They were precise in the unloading, and set up of our new furniture. Very happy with our overall experience! Would recommend them to anyone!!! Thank you American Furniture for a great experience in purchasing, and delivery of our bedroom suite!!!
4/7/2024 2:30:53 PM
By Larry Joseph
Awesome!
4/6/2024 8:19:33 PM
By Julio C Gomez (Gomher7)
Communication was great, on time and friendly. Excellent service Thank you.
4/6/2024 8:03:01 PM
By Karen Hoecherl
An overall great experience. No pressure. Great products and price!
4/6/2024 7:03:54 PM
By Cam Payne
JT at the Katy location was such a help to me. He had an amazing attitude and was so friendly! The prices are also quite inexpensive. This is definitely my first option for furniture shopping.
4/6/2024 5:48:31 PM
By Angela Davis
Purchased an adjustable Zendex end of December 2023. By Mid January I was having problems with the desk not operating properly. Called warranty support. A technician came out and and said I needed a new motor. Just received notice the motor would take 2 months to come in. Meanwhile the desk I purchased primarily for health concerns cannot be utilized. I asked for an exchange seeing that I barely had the desk for 2 months but the CS agent refused and would not allow me to speak to a Supervisor. Up until this point my transactions with AFW were all positive it’s unfortunate that one CS agent can ruin the image for the other workers that truly know how to provide superb customer service. Not sure if I will purchase anything here again nor would I recommend to my colleagues. Very disappointing!!
4/6/2024 2:04:26 PM
By Rosel Gandoll
Spectacular service, attention from attendees, The best company to buy quality products for the home and good prices, thank you for your good service.
4/6/2024 1:01:44 PM
By Alexandria Canales
4/5/2024 5:26:51 PM
By Jose Torres
TRIPLE AAA LOVE IT DELIVERY AND CARE PERFECT
4/5/2024 10:28:52 PM
By Pamela Schneider
Nice furniture. Nice staff.
4/5/2024 1:14:40 PM
By Delilah Perez
The delivery team called in advance to provide notice of their arrival time. The team was in and out promptly and did a great job assembling my bedroom set. Very friendly and professional.
4/5/2024 1:20:58 PM
By Lucky Daval
Excellent product quality, affordable and great service
4/4/2024 4:28:24 PM
By Bukola Adetimirin
4/4/2024 4:37:42 PM
By yinxu yao
I bought a sofa here and paid 79Dollar for the delivery. When they entered my house, I asked them to walk on the carpet with slippers, but they didn't. My carpet was very dirty. I had a bad shopping experience. I suggest you consider their delivery service carefully!!!
4/4/2024 4:03:39 PM
By Yimis Palacios
Delivery was fast. My bed Frame came in perfect conditions. First time buying from them and I am planning on purchasing again in the future
4/3/2024 5:31:30 PM
By Emily Oseguera
Had a great experience with David Feliciano. Would highly recommend him to help with your next purchase!
4/3/2024 4:40:22 PM
By Rachel Rodriguez
The furniture was at a great price with a great quality and their delivery service was awesome as well
4/3/2024 2:27:15 PM
By Randy Sipes
Thanks gents. Great experience from JJ in sales thru delivery and set up with Blake & Justin. Our second major purchase in a year with JJ. Will return for more furniture later this year.
4/2/2024 7:53:13 PM
By Kay Sword
4/2/2024 7:54:33 PM
By Erika Rivas
4/2/2024 3:33:16 PM
By Shelly L Pixton
The men but the bed together but didn’t move the bed in order for me to use the night stand. All the had to do was move it 6 inches to the right. Now my sister and I will have to remove the mattress and the adjustable frame to move the bed to the right. We are both not feeling well today and this is not what we needed to be doing at all. Men need to think and communicate. Not once did they say the night stand won’t fit. I didn’t know I would have to babysit them.
4/19/2023 6:27:29 PM
By Allison Clay
All the salespeople are very helpful and there’s no pressure to buy anything and they don’t swarm you like other places. I will definitely be back because the service is great as well as the quality of furniture
4/2/2024 1:23:45 AM
By González Darío
3/31/2024 1:42:39 PM
By Kevin Moberly
3/30/2024 7:28:06 PM
By James Shelton
Professional Salesman Professional Delivery Men Great Service my second purchase I will be back again, nice furniture James Shelton
3/30/2024 6:38:46 PM
By Shirley Binks
3/30/2024 3:06:25 PM
By Chirani Meyer
Fast friendly service , and great prices !
3/29/2024 8:18:10 PM
By Kevin Corro
3/29/2024 8:03:45 PM
By Derek Olander
Great selection, prices, customer service and delivery. I'll visit again for my furture furniture needs.
3/29/2024 6:14:46 PM
By William Hoyle
Beautiful showroom, please go and see Bill! That is who we bought our sectional and bedside end tables from and he was a dream to work with! Will definitely be back to visit him.
3/28/2024 6:56:52 PM
By Marcus Henneke
3/28/2024 4:39:33 PM
By Julia Holt
Very satisfied
3/28/2024 4:04:27 PM
By Angie Shosilv
Me encantó la tienda fui desde Austin Texas a comprar mi sala, me dio la bienvenida la Sra Elsa, muy profesional y muy amable, tiene dominio de su trabajo. Gracias también a los chicos que hicieron la entrega, fueron muy puntuales. Valió la pena darme el viaje. Estoy muy contenta con mis muebles. Recomiendo 100 % esta muebleria.
3/28/2024 3:19:48 PM
By Janice Causey
3/28/2024 12:27:03 AM
By Rose Castro
Everything was great from the sales associate Bill all the way to the delivery crew..Love my furniture and at a great price.
3/27/2024 6:29:08 PM
By Darrell Peterson
My wife and I found what we were looking for very easily. The purchasing and delivery processes were professional and seamless. Highly recommended.
3/27/2024 3:50:13 PM
By Robert Taylor
3/27/2024 2:17:51 PM
By Arnette Young
Repair Tech was professional, friendly and repaired our TV chest to perfection.
3/27/2024 1:31:00 PM
By Amanda
Best furniture store out there, staff is amazing and the furniture itself is worth the money , will definitely be buying again and recommend if you want quality furniture worth your money :)
3/26/2024 4:35:20 PM
By Delesa Franklin
Initially, I was upset and concerned about the time span from the date of purchase to delivery. I am very pleased with our selection. Will be returning to purchase more items for my dining room and study. Good job!!!
3/26/2024 7:07:03 PM
By Barbara Heidrick
3/26/2024 7:13:50 PM
By M C
David Feliciano is the best, we make easy decision based on his recommendations also answered all the questions that we’ve asked . And he patiently walked around with us more than five hours. We made couple changes after purchasing that he solved all the problems. There were several times to contact us to confirm before delivery. Delivery is on time, fast and professional. Highly recommended to family and friends.
3/26/2024 2:52:41 PM
By Kenne And (Spot)
Big and quality selections, 👌
3/25/2024 8:36:37 PM
By The Grid NOLA4L
My experience at AWF was Awesome, thanks to one of the best Salesperson ever; Mr JT. I am so happy with my purchases. I highly recommend you do your furniture shopping here. They have a wide variety of things for every room and the prices are reasonable. When you visit AFW in Katy please ask for Mr JT, he's the BEST! 💯 👍
3/25/2024 2:30:18 PM
By Ricardo Zaragoza Solís
Really good service and good quality.
3/25/2024 2:36:35 AM
By carolina hernandez
3/24/2024 8:49:14 PM
By Sabria Dean
3/24/2024 8:32:44 PM
By Sulema G
3/24/2024 5:36:32 PM
By Tiffani Weaver
3/24/2024 5:11:08 PM
By Nancy Carmicheal
Great place to shop.
3/24/2024 2:08:52 PM
By Shamika Bennett
3/24/2024 5:13:46 AM
By Carolina S M
3/23/2024 10:31:16 PM
By SJ
Excellent customer service from store to delivery.
3/23/2024 5:53:07 PM
By charisma mitchell
Although there were some scratches on the longest backend part of our sectional overall delivery and quality of furniture is acceptional.
3/21/2024 11:49:12 PM
By Josephine Samarripa
3/21/2024 8:38:45 PM
By James Miller
3/21/2024 8:22:56 PM
By Player1_LGR
3/21/2024 5:43:44 PM
By Janie Chavez
The selection is massive. It’s hard to pin it down to just one choice. We were happy with our previous smaller purchases and so we decided this was the place for our larger purchases.
3/21/2024 4:38:15 PM
By LaTarsha Johnson
Seamless purchase from beginning to end. Delivery was convenient, fast and professional. Furniture is beautiful love it!
3/21/2024 3:43:47 PM
By Ann Stodart
3/21/2024 2:53:46 PM
By unicorn squad
Service was great. Communication was superior. Men were great
3/20/2024 7:18:56 PM
By Rosie Peloquin
Nice quality furniture! Delivery guys were super professional and kind and friendly! I highly recommend them!
3/20/2024 5:59:06 PM
By Richelle Steinberg
Angel and his customer service was top notch! The showroom and store was impressive. Furniture is well made and sturdy. The delivery was easy and quick. Was worried about the reviews but glad we went and saw for ourselves. Overall I highly recommend, We’re very satisfied with our purchase.
3/20/2024 4:49:36 PM
By Noe Alvarado
Love this place has all I need my wife love it too most my daughter too ❤️
3/20/2024 4:32:02 PM
By Shahbaz Bukhari
Great variety, better price, excellent service
3/19/2024 5:31:22 PM
By james
Great people from the store to delivery. Will go back in the near future.

About This Store

American Furniture Warehouse Katy, TX

The largest furniture store in the West is now open in Katy, Texas!