Very helpful workers, they didn't have what we wanted in stock but found it at another store and helped us figure out which was closer

Very disappointed with my experience...i wanted to buy an office chair...i found one but it sure is hard to get help. In fact I felt like i was inconveniencing them. I get the chair and it was broken and they wanted me to come back to get another one. I was planning on buying some more furniture from here. But now sadly i am going to have to take my business elsewhere.i just do nt feel valued as a customer.

NOT A GOOD CONSUMER EXPERIENCE. They sold me a used, repackaged, BROKEN chair. Then they wanted me to come back to the store and waste my time getting a replacement. They didn't offer any kind of compensation for my TERRIBLE CONSUMER EXPERIENCE besides the offer of a free delivery to replace the chair... several days later. Don't waste your time with these people.

Great looking furniture at s good price. Delivery team was awesome and very respectful of my place...

Ordering and delivery was all good, but screws keep falling out of the dining room table and chairs. They are all falling apart after 6 weeks.

Gale was so helpful in helping me pick the perfect couch for my new place. I am very indecisive and she ran laps around the store with me and showed me all the best options for what I was looking for. My family got to kick back in the massage chairs while Gale handled all my indecisiveness. Love the new couch too and the delivery guys were awesome too, definitely went above and beyond.

I was not happy that they sold me an item for full price and the next day we received a flyer that had this item on sale for $90 off. The item I purchased was bought during sale dated. In addition I hate that there is a 15% restocking fee if you want to return your purchase

My mom loves this place.

I bought a $1500 couch from them, upon delivery they "couldn't" get the couch inside even tho I've gotten larger furniture and couches in. I wasn't home but my wife was, she told them to leave it and I'll take care of it when I got home. They told her that they couldn't do that and charged me the shipping, taking it back, and restocking. I got my refund except for the failed delivery fee. You lost my business forever

I recently had the pleasure of experiencing exceptional service from the American Furniture Warehouse team. From the moment I placed my order for a new couch, their professionalism and attention to detail were evident. The delivery team went above and beyond to ensure the safe and timely arrival of my beautiful new furniture. Not only was the couch of excellent quality, but the delivery process was smooth and efficient. I highly recommend American Furniture Warehouse for their outstanding customer service and top-notch products. Thank you for making my furniture-buying experience a delight!

My boyfriend and I went here to buy a mattress and we found one that we liked. Then we were looking for someone who could help us but at that time we only saw one person working helping other customers so my boyfriend went out front to ask a lady if she could send someone to the mattress place to help us and she said sure but when we went back to the mattresses and waited about 10 more minutes but no one came to help us. We had to leave because we were there for more than half an hour and no one helped us. I don't know if they thought we didn't have money or what, but for whatever reason, we wasted our time there without buying anything and ended up with a bad experience.

Worst experience ever!!!! Bought a couch here and chose to pick it up since the sales woman said it was an easy install. She said it would come wrapped up and not in a box so it would fit in my SUV. When I arrived to pick up, first of all it came in a box so the sales person was wrong. They had to remove it from the box in order for it to fit in my SUV Well this caused the couch to get damaged as it had to be squeezed in to fit. Then I went to install the nails and there were no holes. I had to drill in holes myself. How is that considered an easy install??? The wood was so dense that it broke my drill bit and the feet of the couch are razor sharp and it sliced my thumb completely open and now I have permanent damage from this. I called to report the incident and it has been over a month and no one has reached out to me. Don't trust anything anyone says here. Everything I was told was all lies and quality of product is dangerous and now my working hand is forever damaged. Picture of where my thumb got sliced right at the tendon and of the feet of the couch how sharp it is.

Great prices and quality. Friendly and helpful, not pushy

Great Salespeople. Not pushy. I love their sales. And they have great prices on other decor items,

Second least favorite place after Ikea. By local these people don't care about you

Excellent customer service!

Great customer service, ask for Emilio A.

Absolutely horrible delivery service. If you cannot pick it up yourself, go somewhere else.

Extremely Uncomfortable! Box spring in Tremendously Loud, Very low to the ground. Something was different about the display model. I have not had a good night sleep since purchasing mid November.

This is a great place to buy a couch. The service is really great, we even got some tips on how to properly clean our couch. They’re happy to answer any of your questions and no one is super pushy when it comes to sales. We got a great deal on a sectional couch, they often have really great sales! We were able to have it delivered and assembled within days. The delivery crew was very helpful, fast, careful, and kind. Very happy with my purchase!

The chair itself that I bought is good, but I'm writing this review mostly for customer service. I had shopped in-store, but they were out of the color I wanted in an accent chair. The sales guy was nice enough, and placed an order for it to be shipped from another store in Colorado that had the chair in stock. However, when I drove out to the store for pick-up and took the box home, I discovered they had shipped the wrong color. I went through the exchange process over the phone and the lady placed another order for pick-up ensuring me they would deliver the correct color. Three days later, I drove out to the store yet again. This time though, the delivery service guy that helped me realized they had shipped the wrong color AGAIN. He thinks they (AFW) may have tagged the entire line of chairs wrong which is why I kept getting the wrong color. He was extremely nice, and inquired whether I could just take home the display chair instead (which is something they don't normally allow). However, I'm mostly giving this 2-star review because I felt I should be given money back since I took home the display chair, which was my ONLY source of action considering they kept shipping me the wrong color and weren't coming up with solutions to fix that. They claimed that display chairs are still in top quality condition, and conceded a $50 store credit. After taking the chair home and viewing the condition of the legs, I would argue otherwise. They are wobbly (even after trying to tighten the screws, and look slightly worn). I just left the entire process feeling deflated and felt that everyone who helped me at AFW (besides the lovely delivery guy - he was the best person I encountered) was not very helpful. I don't really ask for much, but a discount other than store credit would have been nice. Or at least a simple apology that an entire line of chairs was wrong, and that I drove out (30 min each way) to the store on three separate occasions.

Furniture

Not a well built piece of furniture in the place.

Wonderful. Kathleen Sturm was amazing, helpfully and so nice. Ask for her.

Awesome service excellent delivery !!! Will definitely shop here again salesperson was great .. delivery even put felt pads w/o my asking on furniture to save my wood floors & ease in moving .here in delivery window and fast .

Beware, I purchased a “new” queen sized mattress in July 2023 and outraged that from day 2 of sleeping on it, I found bed bug marks on my skin! I experimented and noticed that when I sleep on floor I’m fine for weeks, however, when I’m back sleeping on this mattress—-> there it goes again! Bed bug marks!!! Be very cautious! They’re making you pay the price for a “new” mattress when it’s actually USED!!!

Every time I go to AFW Westminster I get such great service… Nobody pressures me and the sales people know where everything is. Just recently Joe is who I worked with, and he was incredible… He took care of everything I needed just looking at pictures, wrote up the invoice, and got it all ready to go. Then later when I got home I realized I needed to make a change and I texted him and he took care of everything and emailed me the new receipt. The next day I went to have it loaded into my car and it was all ready to go. Easy Peezy! Thank you Joe!!

Absolutely worst customer service ever dealt with. I bought an office chair, picked it up and assembled it myself. The lift wasn't functioning properly and chair wouldn't stay Elevated, so I wanted to exchange it. These robber barons want me to pick up another one, re-assemble it after I already did that once. Refused to get me an assembled one or deliver it. Neither one. I'll never be back, screw these ppl.

You can't buy anything anymore in store went there to buy one chair The chair was sitting right in front of me but was told that I couldn't get it for 5 to 7 days which is ridiculous why not just make the chair come back to the warehouse or the showroom instead of making me wait it's so stupid customer service is not exist anymore it's ridiculous this place was horrible. Update. Someone from the company left to response on here. And I just want to say that I just got a sale ad for this past week in my mailbox and it states on the sale ad in stock take home today on in Big Bright letters. So how is it that you have to wait 5 days sir who entered my review of above but you want people to have you want people to have new stuff but you're saying that it's you could take it home today and it's in stock why are you false advertising? I'm specifically an end pointedly asking you a question about your sale ads they're saying something so far off then what you're saying so why is that?

We created a quote under my name for a couch and were excited to move forward. My name was not on the form of payment, so we had to put the couch under my fiancés account, which did not contain the original quote. The representative said she would transfer the quote over, and it would be no issue. She never told us that she switched the delivery address to her old address that was on her account. She never confirmed the address on account, and we never thought to confirm the address because she said she would transfer the same quote over. After we realised that the address was wrong, we called the store, and they were unwilling to change the quote over without physical mail saying we lived at our new location. We don't have mail there because it is a new home, and they said that there was nothing they could do. I am so confused about why they would rather deliver furniture to the wrong client, rather than having the issue resolved. Their prices are great, but their employees who represent the company have proven to us time after time that they could care less about the customer.

First off they got phone numbers mixed up. Everything was verified when I called customer service for a technician to come out. They sent email to my boyfriend instead of me. Then customer service calls him instead of me. Customer says on the notes that they tried to call me after they called boyfriend and got no answer and left me voice mail. NO THEY DIDN'T. Never got a call or voice mail. Not a happy camper

Emilio was extremely helpful and friendly making my shopping experience pleasant. Monica in management was also a big help so I would highly recommend shopping here!

A little bit of everything

No one asked us if we needed help, so we just left and ordered online.

Amazing service. Thanks for everything! We will definitely be back. From the floor to the front desk to the awesome warehouse team, you rule!

We are very happy with the whole experience. The showroom is very large with lots to look at. Katherine was great in answering questions and taking our order for the leather couch and loveseat. We had the seamless delivery only 2 days later. We have purchased several pieces of furniture etc. in the past from AFW and have always been pleased.

Had Lee H as our salesman. He was very thorough and attentive and an extremely kind gentleman. We thank him for his time and extra tips on furniture maintenance.

Matt is a great, kind salesman. He sold me a couch in 2021 and whilst the second bit of my sectional was delivered not in the state I would have expected, upon speaking with him and sending him images of this, the matter was quickly rectified.

Excellent customer service. Excited for our new couch being delivered tomorrow!

Decent prices

I worked for a non-profit, and we were able to secure funding to purchase a new bed for a very sweet 7-year-old boy, whose dad had fallen on tough times. I can't begin to tell you how excited he was to go and pick out something that he could truly call his own.... which is why I was horrified at how this saleswoman treated him. I mistakenly recommended we purchase the bed/accessories from AFW. I grew up coming here, and our family exclusively purchased beds, etc. from here. We walk in, and this little boy could not contain his excitement--smiling non-stop, saying "thank you" to everyone he encountered in the store... it was so sweet. Part of my job is to film the assistance we give to our clients. I opted to use my GoPro instead of my full camera set-up, and asked a manager if it was okay to document the family picking out a bed with the sales rep. He said yes. The saleswoman smiled and gushed and said things like "oh this is so great, I'm so happy to be part of this!" As soon as the manager was out of sight, the smile was gone--and she was AWFUL to this family. She treated them like dirt--talked down to the dad, was dismissive with the little boy, and even reprimanded the dad for encouraging his son to sit on the bed to decide whether it was comfortable enough.... all while other families are getting to test out the beds/furniture. The dad even turned to me at one point and said "I know we don't have much money, but she doesn't have to act like we don't belong here." She grew increasingly agitated the longer the child took to look at beds (god forbid) and then snapped at me for filming an interaction between her and the dad, testing out a bunk bed. The final straw for me was at the checkout when the little boy asked us why the "mean lady" didn't want him to get his bed, and said we didn't have to get a new bed if it upset her (it broke my heart hearing him say that). I cancelled the order on the spot, and took them to Furniture Row that same day. The staff at Furniture Row could not have been nicer or more accommodating. They truly saved the day and made this the special experience this family deserved. I instructed our non-profit to exclusively work with them moving forward. I did get a call back from one of the managers at AFW, apologizing. I'm not sure if he felt bad, or was just making a courtesy call--although I have a pretty good idea. Either way, that was the last time my family made a purchase there.

Debora was an amazing sales associate! I found everything I was looking for with her help. I’m planning on going back to purchase more soon.

MT helped us last week on our search for a couch. He was helpful, kind and provided an abundance of humor throughout the process. MT made couch shopping fun and I highly recommend connecting with him at the South Wads location if you’re on the furniture hunt.

Very helpful sales people all the good stuff is here u don't have to go to Thornton or american way to see a bigger selection.

Had a great salesman and so far we have only gotten half the order ..chair was damage when picked up cindy was great about getting another one scheduled .truck broke down and unable to get our chair...the window on delivery time should be past 5 pm. For normal working people...only live 9 miles from store and cant get chair till weekend ..there should be a back up plan when things happen...another truck or driver. What about what your customers have to do to get the day scheduled for a delivery or take time off ....everyone wants to apoligize but not take care of the issue.. i even talked to the manager. I told here when your house is being broke into or on fire there are no excuses you exspect reliable response and service.....she got defensive .and didnt understand the issue of when you say something you do it no excuses. We dont operate that way anymore....we just shoot the messenger.lower are standards.and become complacent instead of dealing with issues....and bring a fix to the table..we didnt use to be this way. .God help us. Time to get back to the basics .

Good selection, just make sure you are home for the delivery or they will charge you extra to re-deliver

My daughter moved to Lakewood on July 4th from South Carolina. I went to American Furniture to get her a few pieces for her apartment. I was helped by a salesman named, Michael. HE WAS EXCELLENT!! No BS at all. He was so helpful, honest and had us out of there in an hour because I knew what we needed/wanted. I would definitely recommend American Furniture and ask for Michael!!

No pressure. Just find a worker if u wanna buy

Love this store not only do they have great quality furniture for an affordable price but they deliver with care and take care of any issues. Let's say your couch doesn't fit through the front door.... they will return it and help you pick out a couch that does fit. This is definitely the place to go

Mark Turner, MT, lied to me on numerous occasions about what I was getting, what was available and when I was getting it. I had to call the store - and stay on hold for a very long time, EACH time I had to call - to get updates on my merchandise that I purchased, even though MT said he would call and update me as needed. He assured me I would get all of my merchandise in a timely manner but that did not occur. He also has not called me back to help me - even though he said he would call. I’ve called the store multiple times since then and no one has called me back. I will NEVER be returning to this store again. It’s unprofessional and unreliable. I had to personally GO TO the store and grab my own merchandise because MT lied to me and couldn’t get his information correct. I had to take a huge coffee table to my apartment on my own - because he was incompetent about the information he had told me before. Now, there is another piece of furniture that I can’t get because he won’t call me back AND he lied about the date of when I’d receive it. Every time I call, there is a new date and a new lie told me. I truly believe that he is incompetent and if I were to be a White woman, I would’ve had all of my problems solved in a timely manner. Instead, I am being dragged through the mud, my money has been spent but it has been a waste. MT is not useful nor is he fair.

It's ok for mediocre furniture. Prices were outrageous for mattress. Same brands can be bought elsewhere for cheaper.

The best to me was in the delivery, unfortunately I am on the third story with no elevator. They made the heavy delivery upstairs with no damage done and smiling faces! I also thought it was cool that they have a tracker, it tells You what number in line you are and gives an accurate time for your delivery. I would highly recommend to anyone if they want a painless delivery check them out!

I really liked the in store service. Don, was very nice and helpful. But I have to say the delivery guys were very rude and very unprofessional. George and Chris, Chris was the nicer of the 2 George had an attitude. They had a difficult time getting the couch in the door, they took the couch back down almost 2 the truck without telling me what they decided to do, nevermind what me the customer wanted, we asked them to leave the couch here. My husband got the couch through the door undamaged by his self in 5 minutes. So we avoided the 15% restocking fee, a new delivery charge, and saved the time of going to find a different couch. But I couldn't help but think how many people just let them take it away. Our couch fit just fine, it's comfortable, great price. Get new delivery guys or retrain the ones you have

When you buy from AFW according to their WARRANTY, you ONLY HAVE 48 HOURS to report - BY PHONE - anything wrong with the furniture. Which means - MAKE SURE you do a thorough investigation of any screws or bolts that might be stripped, loose threads, cushions or fabrics that were not attached/stapled. The store will not help. They will tell you to call Customer Service. When you call, and "The wait time will be 30 minutes...", don't hang up and call another day. Waiting past those 48 hours will invalidate your warranty. And don't trust the tech they send out to help. It doesn't matter what you say, they will simplify their report so it is inaccurate enough that the warranty will not apply. In the end you'll be stuck with furniture you paid hundreds of dollars for that is falling apart from the day it was delivered.

Great in store and delivery experiences! Thank you Gayle, we are so happy with our new couch and recliner 😁

Best place to buy furniture!

Walked into the store, and shortly after we were greeted by a sales consultant named Emilio Azzam. We were able to find everything we needed for our home within 30 minutes. Emilio was very honest about each product we looked at, and gave us a real feedback from the previous items he has sold. It was then time for the ever dreaded paperwork section of the purchasing. Emilio made the paperwork part of our purchase so easy! I would recommend American Furniture Wearhouse for any of your purchasing needs. We walked out with a couch, a coffee table, an end table, and two office chairs, we will be back, and hopefully we get a sales associate just like Emilio Azzam again!

The worst furniture company and customer service, without ethics and anti-professionals, they took a month to get my furniture in four different times and sent my sofa and the chair completely different is a nightmare what I am living and the solution is to pay them more money for the mistakes they made starting with DENISE MCCURRY had never had such an unpleasant experience, and the way they acting and solve the problems with jus said “SORRY” they don't solve anything ,they don’t take any responsibility for they mistakes , i don’t understand how A big company solves their problems like that.

Good value for the furniture. Got bar stools and book shelves here. Prices were a decent bargain. Quality seems good after 3 months of use. Customer service is friendly.

Don’t shop at afw, the worst service I’ve ever experienced

Zach was awesome! He helped us a few days in a week spam. We didn't know what we wanted or what we wanted to do. Zach was super patient.

I was working with Anthony to buy a desk, he told me to wait and he would be right back, well I guess his shift ended at 5 and I was left waiting with my thumb up my butt for 30mins. I am not shopping here again with this level of customer service.

My fiance and I have come to this location looking to furnish our new apartment. Emilio made everything so easy we ask for him by name! The options of furniture and decor are great and there are plenty of options for both large and small spaces. Furniture is affordable for all budgets and of great quality! Emilio worked with our personal taste and helped us with options within our price range and style. The delivery option is making moving less stressful which is wonderful. We highly recommend!

Lots to choose from decent furniture at reasonable prices. Great sales staff no pressure to buy.

Found a better couch at big lots

Satisfied with purchase. Couldn't find anyone to help us. Had to take pictures of the tags on what we wanted and take them to the front desk.

It's fun to get lost in this place. Excellent customer service

I felt very comfortable there no one following me .when I found what I liked I found the gentalmen that greated us when we came in.

Larfw showroom and reasonable prices.

The Store Manger is the best. She took care of all the needs of our family. Thank you from the Gonzales Family

Clean reasonable pricing! It's the Jake Man!

Poor management! I have a lot of furniture from AFW but I never bought from specifically thus store. Recently I went there to buy dining table and sales person was just amazing. He did all he could to deliver it to us next month. We didn't complain for long wait because both my husband and I have experience with sale and we know how holiday season can be stressful. One month later, AFW called to say they will delay delivery for one more week. Ok, still not complaining. Next week they called to let us know that they have everything EXCEPT one chair! What do I do with the dining table set without a chair! So they suggested to go to the store and ask to give us one from the floor. Ok, we went there and what manager (who wouldn't even meet with us) said that we can only BUY a chair from the floor for the same price? Well if I wanted used furniture I would just buy it from the Craigslist. We said no and asked them to borrow the chair from the store until they deliver mine (that we paid for)! Manager, who again didn't even want to meet with us, said they can offer us a 10% discount on the chair, which is $11 for my $850 purchase for used chair that THEY couldn't deliver. Well, we cancelled whole order because it was already insulting. Obviously manager didn't realize that they are not loosing $850 (my order) but way more: sales person hours, delivery guy hours, ... AND good customer. Too bad.

Michael was fantastic. I knew what I was going in to purchase and was in and out in less than 30 minutes!

I'll never shop here again. I purchased a sofa. They said I would need to pick it up from the Englewood location. When I called to confirm pickup, I learned it was at the Southwest location. I called in advance and asked them to please have it ready. Upon arrival I discovered there was an additional charge. Despite buying it in Littleton and picking it up in Littleton, I was charged a higher tax rate I suggest confirming before you make the trip.

Good