12/7/2023 11:00:33 PM
I would never ever buy anything from this place again I bought a couch only had it for 6 months and all the cushions sink in and they told me in normal ware what are you kidding what a rip off ..very dissatisfied with the quality of there furniture and no help but to tell me to sell it to a 3 rd party ha what joke what to get maybe 50 cents for it
12/1/2023 5:24:54 PM
Paul Johnson and Lauren Maley make the A F Warehouse shopping experience fantastic with their dedication to customer satisfaction!
11/25/2023 8:19:35 AM
Absolutely terrible! Sold me complete garbage and won't stand behind there product. They delivered me a defective couch with huge gaps and won't resolve the issue or return product. Run from this place as fast as you can!
11/21/2023 2:27:33 PM
Love this place have a set of 7 year old couches still going strong feel like I can buy with confidence my new couch for my newly finished basement. Delivery is always professional and that’ this is more than I can say for the strip mall place the row of furniture 😂.
11/20/2023 9:29:24 PM
Sam was absolutely amazing! He was so helpful and patient with our family, I cannot give him enough credit it was a wonderful experience. Thank you Sam for putting up with us!
11/20/2023 6:22:53 PM
Giant place with tons of variety at decent prices
11/13/2023 8:58:49 PM
Always a great furniture store to visit when looking for new furniture. The sales people are not pushy and the store always has plenty of options to look at.
11/10/2023 9:48:17 PM
Love this place !!!
11/10/2023 6:13:23 AM
I HIGHLY recommend 'Kathy' at the Fort Collins location. I was undergoing the daunting task of moving my parents into an assisted living facility. I was not looking forward to shopping here as I had so much on my plate. I was immediately blown away by Kathy's knowledge; it was obvious she enjoyed her job and had been doing it for some time. She gives the words 'customer service' their true meaning. Kathy was SO helpful and saved me so much time. I never dreamed this particular experience could be so quick and easy. I can't thank her enough; I'm truly grateful. She is a HUGE asset to your company!
I would also like to recognize Manuel, who delivered the items with his team. He was so pleasant and kind and perfectly on time. He and his team set everything up quickly and thoroughly. Thank you as well!
11/5/2023 11:17:51 PM
Wasn't planning on buying but found what I was looking for.
11/5/2023 3:44:12 PM
The delivery was prompt and the guys were steller with blanket covering the door and entry.. very courteous and made sure we were completely satisfied.. thank you.
11/3/2023 12:31:14 AM
Have bought from here a few times. Just came in today and their computer system was down. I get it. But I was there to exchange a defective product I bought. I live 45 minutes away by the way and i made another trip to return the defective product. They basically told me to go away and didn't make any effort to help me. I approached the warehouse guys outside and they actually helped me. They got my exchange done without a computer. So the absolute garbage employees up front should be fired. The warehouse employees are awesome! Also other times I've been there and wanted to buy something, it was out of stock and I had to go to Thornton. They suck.
11/1/2023 5:06:42 PM
No pressure from salesperson but someone was always close for any questions. Very helpful and fast.. Not to mention great prices
10/29/2023 8:33:03 PM
Had lots of really good sales and lots of choices.
10/22/2023 3:37:58 PM
Sales, delivery team, and customer service were so nice and our couch is amazing!
10/21/2023 2:56:49 PM
We do buy a lot of furniture here. They have a great selection and good prices. One MAJOR WARNING BEFORE BUYING: Make sure that you check the size color and everything that you like 100% BEFORE you pay because his commercial says they have low returns but it's not because people are satisfied... it's because they make returns extremely difficult and then there is a 15% restock fee.
We purchased bar stools only to find out that they were badly damaged once we got them home. They were wobbly, had a busted leg, and look like someone put their hand through the lining under the chair. When we went to return them, they tried to charge us a restock fee! We said you can't restock this and you shouldn't have sold this like this was anyway. So they finally grudgingly waived the restock fee. So just be aware of that they are super friendly when you're buying, but when it comes to returns, it's a totally different story...they don't take kindly to returns.
10/15/2023 12:47:19 AM
Marcus the sales person in Fort Collins store was fabulous! I told him what my needs were and he was able to find the perfect power lift chair for me to sleep in after surgery! Can't wait to see Marcus again for my next purchase!
10/13/2023 12:05:20 AM
Really disappointed with the level of customer care, service and product quality. My partner and I spent over $1,000 on a bed frame that was perfect for our small bedroom and which we had hoped would last us for a long time. Right off the bat there were issues with the purchase, we had put in all of our delivery information and the power to the building went out. We were assured that the information would be there once the power came back on. The delivery day came and went and we didn’t hear anything. I called and was told that we would have to wait for another delivery day to get our order. We finally got our frame delivered and built. Not long after that we noticed cracks in the frame, unfortunately life happened and we forgot to call in the defects. I called customer service on September 28th, found out that the frame was still under warranty and that I would need to send pictures of the cracks. I sent the pictures then waited to hear back. Nothing happened. When I did get a reply I was told that I needed to send more pictures. I sent more pictures. No response. I finally called today and was told that the warranty had expired six days prior. I explained that I had reported the issue before the warranty expired and the representative put me on hold to look through the pictures. I was then told that they wouldn’t honor the warranty because the product was being “misused” and because I hadn’t called in the second that the cracks had appeared the defects were caused by “wear and tear and misuse”. I’m really not sure how one would misuse a bed, but my partner and I were using it to sleep on. Anyway I feel as though it was a complete waste of our money and I would strongly caution against buying anything from AFW.
10/11/2023 11:16:44 PM
I found a couch that will work, price was very good. I am just frustrated by the monotonous color choices of all of the furniture. The sales woman I spoke with says that's the millenials color choice is grey. I think a store like yours should be more of a leader to offer more design choices# say something to your manufacturers! Colors are key to all kinds of design! She also told me that management doesn't listen to any sales people, the very ones who are talking to your customers. Wake up and open your ears and your minds! Somebody give this note to dear Jake please. Don't just sit back and be complacent, be the leader you are in this market!
10/11/2023 2:45:29 PM
I just saw an AFW delivery truck #1043 in Loveland, Colorado on October 11, 2023 at 8:40 AM the passenger was vaping inside the cab.☹️☹️
Hope none of my furniture smells like that stuff when they deliver!!!
10/10/2023 9:43:19 PM
Great prices for furniture
1/20/2018 1:34:25 AM
Great selection. Some of the furniture is made cheaply but the prices are in line with the quality.
3/1/2016 6:32:56 AM
It lasted, 2 years. But, I couldn't even finish building my bed frame because the design and the actual product didn't correctly match. Wasn't the only one, my brother bought one and people from the company came to build it. Said they called the warehouse several times because the instructions were wrong. Now I'm sleeping on my sofa tonight. Which has lasted more than 7 years and guess what, it's the one thing I didn't get from this place.
For the bed frame, 2/10 because I was able to use it. But I'm never going back, I'd rather get a new bed from a pawn shop. If it had instructions, at least they would match. How do you mess up a product to the point where you can't attach the headboard to the bed frame? There are no holes but it came with the screws for it. And with 2 bed frames in a row, that's 2 products in a row that could not be put together properly.
2/18/2018 11:36:22 PM
Great service-thanks Nikole for all your help!
3/4/2014 4:41:59 AM
Although I have ordered furniture from AFW several times in the past and my husband and I have spent $4000.00 with them in the past year and half, my last experience with them will have me never returning. After purchasing a couch, a king mattress, box spring, bed frame, and special order recliner from them in one day, more could not have gone wrong with our order. We were able to finance the entire order, but we would need to arrange two delivery dates because the special order would take 6-8 weeks, although only charged one delivery fee. 4 days after placing the order, the sales rep we had worked with left me a voicemail saying that I needed to pay a portion of the special order recliner up front. When I called back 2 days later to clarify whether this was going to be in addition to my order or if what I paid up-front would be removed from my financing, the customer service rep was unable to answer my question and told me she would call back.The same day happened to be the day before my delivery for our bed and couch were scheduled, about which I received a call asking if I needed 2 twin box springs or 1 because only 1 had been added to the order! I never did hear back from the customer service rep about my special order recliner and after calling today (10 days after speaking with her) I was informed that my order had been voided. Since the timing of this order takes 6-8 weeks, I asked what could be done. The new rep I was talking to offered to waive my original delivery fee, but I would need to go BACK to the store to add it into the financing. I informed her that this whole ordeal had just been too much of a pain and that I needed to talk to my husband, and she did apologize. After calling back later tonight I was informed that our original delivery fee could be waived, but I will now be paying for a second delivery fee for the chair to come in. Thank you so much, AFW for offering to refund me money, but then to charge me for fees that had not existed before. And this only after you made 3 mistakes on our one order!
12/9/2019 11:48:04 PM
Kat SAVED MY LIFE!!!! , My wife and I have been putting off new living room furniture for over a year , well I have , any ways ... We made it in this afternoon and point blank I told Vicky , I need help , in comes Katherine , BULLSEYE!!!!! , Kat is attentive, patient , nice , sweet , good eye for color match ,open to understanding others taste , simply wonderful!!! We stayed for a couple of hours , BANG ! Delivery set . Couldn't be happier , ........ , Dinning room next year, can't wait to spend time with Kat again.
7/27/2017 7:36:52 PM
It's a wonderful place if you are looking for a variety of good designs and reasonable prices. Associates are nice and friendly, (pushy a little bit) because they compete on sales.
3/2/2020 2:14:54 AM
No pressure shopping. Was a wonderful experience
3/14/2018 2:58:10 AM
False advertising...saw a chair I really liked at AFW, but as usual, they didnt have the one I wanted in stock...went and did some research, found exact same chair online for 35% less than AFW "lowest price"...with free (yes, free) shipping, PLUS aditional color choices that AFW didnt have...we all know it is tough to compete with online retailers, but come on! Dont flat out lie to people about your prices!
2/13/2020 11:46:34 PM
Huge selection of furniture and decorator items for the home. Great prices and service.
7/19/2017 11:41:58 AM
6/19/2021 1:43:08 AM
1.Is all furniture in good condition ? Yes!
2.Was your delivery satisfactory to the standards of our platinum delivery service ? Yes!
3. Absolutely loved it ! Everything in good condition and movers were awesome!! Will be back to AFW 🤩🤩♥️
4.Overall Rating ⭐⭐⭐⭐⭐
8/9/2019 10:11:06 PM
Sometimes it can be difficult getting a salesman to help out. Once you have them though, they're helpful and friendly. The delivery guys are super. Basically they have decent furniture at good prices.
9/3/2018 2:30:49 AM
Decent furniture at pretty good prices. Really good selection too.
3/12/2022 11:15:17 PM
Maybe next time...
3/10/2019 3:17:26 PM
To expensive for me
1/20/2020 1:00:36 AM
Friendly and helpful staff. We didn't buy anything but it was nice that they didn't hover over over us like most furniture stores.
6/13/2023 3:06:42 PM
Good service. Good price. Good quality furniture, what else can I say?
9/24/2021 5:36:47 PM
Kathy Gurule was the best!!!
2/5/2018 4:00:35 PM
Great place with a huge selection. Nick took care of our needs and spent time with us on numerous visits as we chose different pieces for our house.
4/17/2016 1:03:33 AM
Great selection but sometimes you need to have items shipped from their other warehouses.
10/18/2022 7:56:05 PM
Nice place great prices, friendly not-pushy service, and prompt, polite delivery. We bought a table, chairs, and some living room pieces from a competitor. Put money down, told 4-5 mos. After 10 mos my wife got impatient and worked for a refund. We took that to American just to look around, found what we wanted in stock, bought it, and have it in the house in less than 3 days.
1/21/2018 2:42:53 AM
I got these beautiful items here. The customer service was amazing as always and the friendly staff was extremely helpful. I love that you can come here and gets things under$100.
11/29/2016 8:33:49 PM
Great prices and friendly staff. Many products on back order.
3/5/2022 2:40:08 PM
I had a nice shopping experience, and my salesperson Frances Young was amazing!
1/25/2019 11:43:20 PM
You just can't beat the prices and the staff is very accommodating and no pressure.
11/14/2020 5:18:05 PM
I’m not sure where to begin, other than to say we bought furniture from this business in July and it is now mid-November and we still don’t have it. Several scheduled delivery days have gone unfulfilled. Yesterday, finally, we were scheduled for delivery sometime between 1-4 in the afternoon. My wife was home throughout that entire time, when supposedly they came to finally deliver our furniture from the purchase we made four months ago. The delivery people did not ring doorbell, nor call. They came and left our house without our even knowing, and we still don’t have our furniture. When my wife called to find out what happened, they blamed her. I just don’t understand how we could be in the wrong when we simply made the mistake of choosing their store for our furniture purchase, paid them several hundred dollars, plus another charge for the delivery, and still don’t have any furniture four months after the purchase. This is the first negative review online I’ve ever left for any business, but this has been such a remarkably terrible customer service experience that I feel compelled to warn others so that they may avoid our nightmare. Stay away from this business.
10/30/2022 2:50:31 PM
Furniture we wanted was in Stock priced reasonably
Delivered on time
All staff was Respectful No pushy Sales delivery Gents polite and very caring
All Fast Fast Fast and that's how we liked it
Carlos and Esther
10/16/2017 9:27:57 PM
Was helped in a timely manner and this location , employees were very friendly.
1/25/2017 4:57:02 PM
Great prices for great furniture. Much better quality than Target/Walmart. Some things aren't built to last, but you'll find that with anything that has such a massive selection like AFW.
5/14/2020 10:40:02 PM
I have shopped here for years. I like the prices. The staff have always been nice. My only complaint is I have spent thousands and thousands of dollars over the years and I always miss the free Tigars they give out. 🤷
10/1/2018 6:36:48 PM
This place has great furniture but they’re a little overpriced. Then when they give you a delivery time it’s not even close to accurate. Then if there’s an issue with the furniture it takes forever to get in touch with someone that will help you. I like this place but I won’t always come here. However best part Is that the drivers are extremely nice and quite helpful.
3/27/2019 10:24:26 PM
Could not find anything we liked and staff was not really helpful
9/11/2019 2:39:53 PM
Great selection. Great staff. Great prices.
11/9/2019 11:57:14 PM
Horrible customer service if you have a problem!
I have been a customer for nearly 20 years with little to no complaints. But, that has changed!
We bought furniture for 4 rooms in our new home. One of the items is a leather reclining sofa.
After just a few months of mild use, my wife began noticing an issue when reclining the side she usually sits on.
We called AFW and were told they would send a service tech to look at it. We live over an hour from the nearest store, so it was 2 weeks before the tech showed up. (Not a complaint. I understand that part). He was here less than 10 minutes. Flipped the recliner up and looked underneath. Said the mechanism is bent and he’d order the part. Ok no problem.
Now after 5 more weeks, the tech comes to replace the mechanism. Still not working properly. So NOW he investigates why. The frame is also broken.
His exact words to my wife are “this had to have been dropped to make that break”! We haven’t moved the recliner since it was delivered. It was delivered damaged!
AFW answer is to now pick up our sofa and take it for repairs.... stating it covered under the 1 year manufacturers defect warranty.
NO! That is not a defect. Someone dropped the sofa and broke the frame, which in turn damaged the mechanism. But, they state that the bent mechanism likely broke the frame! Pretty sure we’d have heard wood snapping if that were the case.
After several calls to so called “customer service” asking to have our damaged sofa replaced, we are told they can ONLY repair it.
Reason being we can’t PROVE the frame was damaged before or after delivery. I stated they can’t prove which happened either. But, I was going by the word of THIER tech. Of course they in so many words called my wife a lier stating we can’t prove the tech made such statement either.
So now they want to move our couch in and out of a truck 4 more times and we are to believe no damage (including the leather) won’t be damaged. Plus who knows how long it will be in the shop!
We received a broken item! Plain and simple. AFW could have done the right thing and just replaced our sofa. Instead they want to argue that its warranty issue and make false accusations about our integrity and honesty.
When taking into consideration what they pay wholesale for items and the time and money spend to repair this sofa. AFW may be out $500-600 at most to keep a long time customer. But, it is obvious that none of us as customers are that important. So BUYER BEWARE! At AFW, The customer isn’t always right! In fact, the customer is never right, unless you accept the poor service terms they offer as a solution!
9/12/2017 12:07:07 PM
Prices are OK. Quality of products is so-so (at best).
9/23/2019 6:02:00 AM
Great prices and service
7/7/2017 8:49:40 PM
Not too bad on prices
7/16/2021 9:42:19 PM
Great Customer service I will be back to shop there again for more home furniture
9/23/2018 5:41:29 PM
Order bed in store 9/19/18, paid for and paid for delivery. Scheduled, in-store, while I was there to be delivered 9/23/18. Never got the delivery window call on Saturday, called Sunday was bounced around, told I would get call back.... Waited now got told "Sorry not sure what happened... We can deliver Thursday... " Thanks AFW... I'll just sleep on the floor until you can get it figured out. I will never shop at your stores again. Your customer service is horrible!!!!! At least Amazon refunds you when they screw up... Sad that you get better customer service from a service than a live person.
10/3/2017 9:21:56 PM
Good place to pick out affordable furniture. Never feel too pressured by the sales staff, but they are usually quite handy when you do need some questions answered. Delivery service is typically very good.