3/22/2017 10:51:03 PM
Our favorite furniture store!! We buy all our furniture their. Love the prices and have a great selection
10/1/2018 12:52:49 AM
Unfortunately our last purchase, we are very unhappy with! Along with the huge restocking fees American furniture enforces!
9/27/2018 12:00:15 PM
great customer service
9/15/2018 3:03:44 PM
We have been going to AFW for almost a decade now. The furniture is affordable and we can always find something that fits our taste. The customer service has always been outstanding and never felt like they were pushing the sale. We've been happy with everything we've purchased from beds and couches to night stands. We will go back there anytime. We've actually gone with a competitor once because the style was what we wanted. We won't make that mistake again. AFW had a very similar table two months later and was a better quality. I wish we had gone with AFW in this case. Happy shopping
9/6/2018 4:20:00 PM
Attentive and efficient sales representatives.
9/6/2018 12:35:18 AM
We have shopped with American Furniture for years. You can't beat their prices and service.
9/5/2018 4:32:30 PM
Kylie was great to work with. She is very friendly and knowledgable. I love our new bedroom! Delivery was easy and the team were very careful and on time.
9/5/2018 2:46:14 PM
You can't beat the prices! We have been happy with all our purchases. Selection is good. Delivery is exceptional. When something needed fixing after a delivery they sent out a repair person to fix it! Customer service is excellent!
9/5/2018 2:16:04 PM
We are very happy with our multiple purchases at American Furniture Warehouse. We have had excellent sales service by Dave Martinez (the tops!!), customer service interaction and follow up. We weren't happy with the mattress we chose and was exchanged at no additional haggling or cost to us. Excellent company!
9/4/2018 10:49:53 PM
Everyone was extremely nice and helpful. Only furniture store we will shop at for our homes!
9/4/2018 5:17:57 PM
Great customer service and great delivery guys! Thanks, will be back!
9/4/2018 4:31:18 PM
Good products and good prices.
9/4/2018 2:47:38 PM
Liked what I saw, will be doing more shopping here soon.
9/4/2018 2:28:14 PM
Love this place! Great furniture, great prices, great service and lots of great locations! My go-to furniture store is always AFW!
9/3/2018 4:06:13 PM
You assembled only half of the table, my wife and I had to finish it. It was not fun for us in our 70s.
9/3/2018 2:56:43 PM
Helped us out great getting our new things for our first home
9/3/2018 2:47:37 PM
Great customer service
9/3/2018 2:09:45 PM
The delivery guys were awesome!!!
9/3/2018 5:21:09 AM
great customer service
9/2/2018 7:37:37 PM
Employees in Customer Service, Dock & Warehouse are super nice, friendly & quick!!
9/2/2018 4:46:50 PM
You really do have great customer service. I always enjoy coming in to look around at all your latest furniture. Thanks
9/2/2018 3:21:45 PM
The product we received, was damaged. Currently in the process of returning it. The good thing is AF was Ok about everything. No fus or to many questions.
9/2/2018 2:48:00 PM
Received good service from the sales person without over shadowing us and allowing us to shop. When we were ready, our rep was there to help and get us on our way!
9/1/2018 2:54:41 PM
Found what I needed quickly
8/31/2018 4:35:06 PM
Quality and Pricing can’t be beat.
8/31/2018 3:10:53 PM
Excellent service excellent prices. Very happy
8/31/2018 2:45:30 PM
Always a good experience
8/31/2018 2:30:32 PM
Whenever we go there the salesperson is there to greet us with a smile and then direct to what we are looking for. We purchased a lot there and I worked there years back, home repair
8/30/2018 10:46:37 PM
I will never shop American Furniture ever again. I am going out this weekend to buy a new queen bed and mattress set and I won't step into an American Furniture. You have worst delivery service, horrible customer service. I had to put my entertainment center center together myself (hardware). This is after you delivered several to me and they were all damaged. Too many other places to shop.
8/30/2018 7:17:21 PM
My wife and I enjoy the crazy amount of products! Your employees are kind and helpful. The one thing we didn’t like was the the couches just don’t seem to last, although they are nice looking. The last couch we purchased pillows, and the cushions broke down within a year🙁 . Don’t get me wrong your price can’t be beat .and we will still continue to shop at American furniture. Sincerely Eliu Sanchez
8/30/2018 5:59:39 PM
Great customer service
8/30/2018 4:07:42 PM
The furniture we bought is being happily used and working out beautifully. The delivery people were really great to work with
8/30/2018 4:01:37 PM
Sales person was fantastic and customersevice help load my pickup. Delivery service individuals set up new furniture and showed us proper operating instructions.
8/30/2018 2:10:43 PM
Great customer service but ongoing problems with the couch
8/29/2018 7:39:24 PM
I love everything about your store!!!!! Great sales staff.Love your wide range of selections.
8/29/2018 6:56:41 PM
We bought a mattress that didn't work out for us. We called within the 90 day return period and were in a new mattress by the next day. Customer service and the cashiers were helpful and friendly.
8/29/2018 4:35:48 PM
All my furniture, some wall fixings have all been bought through AFW. I would and always recommend all my family and friends to AFW.
8/29/2018 3:09:11 PM
Kylie provided wonderful customer service.
8/29/2018 2:34:38 PM
The item I wanted wasn't in stock at my location, so customer service ordered it in and I had it in just a couple of days. So happy!
8/29/2018 2:22:16 PM
8/29/2018 2:14:54 PM
Horrible customer service when dealing with a claim. Service techs "fixed" a non existent problem but created another problem which they failed to correct. Not to mention being verbally assaulted by the Firestone CO store manager. Only reason I am giving at least one star is the general sales people were for the most part awesome. Will never shop there again. Totally unhappy with complete experience.
8/29/2018 4:39:14 AM
As always, helpful friendly knowledgeable sales people and great customer service!
8/28/2018 10:12:35 PM
8/28/2018 4:42:03 PM
8/28/2018 2:36:15 PM
Fabulous customer service as always!
8/27/2018 4:54:19 PM
I am glad to get this email about our experence with our purchase of a bunk bed. Some of the bed rails were in very bad condition after delivery and set up. A new delivery was made and I was informed by the delivery person that this was a very cheap bed and that is just the way it is. They did clean up and replace some of the rails, but it is very visable where they touched up some of the rails that were not replaced. The bed is only planned to be used 2- weeks a year when our grand children visit in the summer. Since I was told this is a very cheap bed, I would like nothing more than to take the bed apart and return it for store credit. I will be happy to keep the mattress we purchased. I'm sure if Mr. Jabs was the customer he would not be happy with what we have gone through. Give me a call at (970)214-5961 to discuss this further.
8/27/2018 3:52:19 PM
Great customer service
8/27/2018 2:55:49 PM
Great customer service from beginning to end
8/27/2018 2:53:50 PM
A really amazing lady helped us find all the great furniture we needed for our new home. The gentlemen that delivered it were also very careful and very upbeat. Thank you
8/27/2018 2:13:12 PM
Very nice people.
8/26/2018 7:14:43 PM
It really was great customer service - helped us choose scale & color and we're loving the results
8/26/2018 4:18:34 PM
AFW is the only place I buy my furniture. Great selection, best prices, fast delivery.
8/26/2018 3:15:26 PM
The sales staff are very helpful
8/26/2018 2:16:48 PM
The sales people let us look with no pressure. As we settled in on what we thought we wanted, one salesman gave us his card. We went home and measured and called him back. He helped us place our order over the phone. When I came to pick up the furniture, the crew leader was very kind to tie the load down for me.
8/25/2018 10:46:12 PM
Excellent customer service. Friendly, knowledgeable and helpful staff.
8/25/2018 7:01:55 PM
If you want a review you need to be willing to offer a discount or some kind of encouragement for my time.
8/25/2018 6:03:33 PM
Great customer service
8/25/2018 2:16:38 PM
Great customer care. Delivery personnel were on time and very obliging on placing furniture where we wanted.
8/25/2018 1:55:21 AM
Wonderful people on the floor to assist us.
8/24/2018 4:29:56 PM
We were happy with the purchase, the salesman, and the loading of part of our purchase. However, we had to have a table and bench delivered.
The delivery person had put together our bench partially. In doing so, he either was in a big hurry or did not care, as he rounded out the 3 screws allen heads he patially installed. When i say partially installed i mean stripped the screw in as far as he could before it would go no further then rounded out the allen hole. I had to drill and turn then out andcre thread and use new screws.
Problem 2 then came once it was put together properly, it was warped by 2”. The Salesman told us reclaimed wood would have variations and twisting which is just fine, but your product rocked corner to corner with a 2” swing. Again, not wanting to drive it back or deal with the uncaring delivery guy, i shimmed it and corrected the warp, but now have a crooked looking bench....i emailed AFW but i did not send correctly as did not hear back. Thanks
8/24/2018 2:45:33 PM
The customer service was great. My salesperson tracked down the loveseat I wanted and it came in faster than expected. Great customer service!
8/24/2018 2:23:33 PM
Very helpful staff, perhaps because they are paid on commission, nonetheless, helpful and eager to sell. Fortunately, when I went I already knew what I wanted.
8/24/2018 12:10:08 AM
Great customer service!
8/23/2018 6:28:39 PM
GREAT CUSTOMER SERVICE AND FRIENDLY DELIVERY PEOPLE
8/23/2018 5:55:51 PM
8/23/2018 4:43:34 PM
Friendly and very helpful costumer service. Always a pleasure to shop there.
8/23/2018 2:45:45 PM
Sales staff: Friendly - poor communication skills and poor attention to detail / Management: reactionary and argumentative instead of proactive / Delivery: Courteous, conscientious and professional ------- Frustrations are results of mismanaged expectations. Reasonable expectations were mismanaged on several occasions that resulted in an opinion of poor customer service and no consideration for establishing good client relations. Careful consideration will be made to determine if I will be a repeat customer.
8/23/2018 2:32:42 PM
My sales man Mike Blackburn measured the sofa incorrectly, after I bought a sofa to large, so this second sofa also did not fit in the door of my home and had to be sent back to the store. I then chose to get a refund instead of reselecting, the refund took almost 4 weeks to receive because the same sofa was incorrectly sent out for delivery to my apartment a second time. I called customer service every two days until the store finally got my money back to me. I spoke to Cindy, who said it would only take two days to get a refund, then Dia who said the same thing, then finally after a couple of weeks I spoke to Barb in customer service and she got it done for me.
I love my current sofa and I got it at IKEA, it was a great experience with them.
8/23/2018 12:47:06 AM
Excellent customer service
8/22/2018 3:36:58 PM
8/21/2018 5:01:42 PM
Great service but it took a long time to get the furniture that was on backorder.
8/21/2018 3:19:37 PM
Salesman was very helpful and friendly and efficient
8/21/2018 2:26:11 PM
Great service, delivery people were professional and respectful. Will shop there again soon.
8/21/2018 2:24:37 PM
Excellent furniture store😀!
8/21/2018 2:02:37 PM
We have been shopping with American furniture for over 30 years and keep coming back !!! Satisfied Customers
8/21/2018 2:06:21 AM
Bought a sale item and was unable to pick it up until a week later. We were told it would be takin from the floor room and packaged when we left that day. When we came back one week later it was still out on the showroom. Had a few scuffs on it when we got it home. Not real impressed.
8/20/2018 10:20:02 PM
8/20/2018 6:51:38 PM
Love walking around the store great customer service helpful and not pushy.
8/20/2018 3:09:44 PM
Great sales experience and excellent customer service support when I had a question on a Saturday night. The only bad experience was the color of the floor model was not even close to the furniture that was delivered. It was not representative. We choose the furniture based upon the color of the model knowing that there could be a minimal color distinction. This was major. We would not have bought the furniture.
8/20/2018 2:47:41 PM
Performed as they should.
8/20/2018 2:44:11 PM
Bought a bunk bed and the loaders dropped it (my husband saw it) and told us it was in that condition when they picked it up. Bunch of liars. Luckily enough it was easy to fix but still horrible lying people.
8/20/2018 2:27:01 PM
This time when I went to your store there were several associates available but no one would help me. I had to actually approach an associate to get help. You need to tell your people that they need to go ask shoppers if they need assistance.
8/20/2018 2:18:28 PM
Wonderful variety of furniture, we have furnished nearly our whole house! Customer service was great and delivery was next day and went without a hitch. This is now my go-to place when I need anything for the house, just love shopping there.
8/20/2018 2:17:21 PM
8/19/2018 5:25:21 PM
Hard to find staff to help. Furniture I ordered was delivered damaged and they tried to say it was damaged when I picked it out. Staff was unhelpful and rude.
8/19/2018 3:26:54 PM
8/19/2018 2:38:23 PM
8/19/2018 2:38:01 PM
AFW always has what I am looking for, staff is very helpful, products fit everyone’s budget.
8/19/2018 4:56:56 AM
Very easy to work with to set up delivery time. The delivery team was right on schedule and very careful with the furniture and house.
8/18/2018 8:11:34 PM
Always there to help and stand behind product and sales
8/18/2018 4:56:11 PM
Excellent customer service! Both in the store and at delivery- quick and painless, thank you
8/18/2018 4:05:56 PM
Decent experience, just went to get some rugs is all this time. Usually make any big furniture purchases from you guys though, bed, couch, mattress, coffee table etc
8/18/2018 3:08:45 PM
I found exactly what I was looking for at a very seasonable price. Your staff was very helpful
8/18/2018 2:47:17 PM
Great service and love the variety of styles and selections available
8/18/2018 1:50:50 AM
Great customer service
8/17/2018 11:52:24 PM
8/17/2018 6:35:09 PM
Everyone was professional and we found exactly what we wanted at a fair price...
8/17/2018 6:03:44 PM
your delivery men were very rude, however your sales were great
8/17/2018 5:34:29 PM
Our sales person was excellent! Prices were great!