10/26/2015 3:19:34 PM
Our sales rep, Wanda, was fantastic! We furnished two rooms with her creativity and absolutely love both. Had problems with delivery of a floor vase (twice arrived broken) but the store made it right. Wish I had more rooms to decorate with them!
12/28/2018 4:17:05 AM
Helpful staff but sometimes hard to find someone- good pricing and selection
10/21/2018 4:49:53 PM
Would be nice if you could refresh my memory as to what we bought and when
10/2/2018 2:16:23 AM
Our couches are warped. It is frustrating since we just bought it.
10/2/2018 1:30:57 AM
I was disappointed when I was assured by the salesman Matt that I didn't need a box spring but when the delivery men showed up, I did need the box spring. So when I called the store I was told by a manager that I would need to pay the additional money to get the box spring even though it was Matt's mistake. Ultimately I got the box spring but had to pay for the shipping fee. Not very happy at all.
9/27/2018 5:53:37 PM
Excellent customer service!
9/25/2018 2:13:51 PM
I am an employee and a customer and from a customer's point of view my experience has been worth mentioning. The delivery process is as easy as it gets. I was notified the day before by email and text and was able to review all my items and address. The drivers were efficient and courteous as always.
I am confident as a sales consultant that I am giving the best value to my customers in offering our Platinum Delivery service.
9/24/2018 4:52:25 PM
Our entire house is furnished with furniture purchased from AFW. Great selection, service, quality, and prices. Highly recommend.
9/24/2018 3:08:00 PM
Roxanne is great salesperson
9/24/2018 2:31:35 PM
Excellent prices, people that work there are very friendly and professional.
9/23/2018 10:19:14 PM
Customer service...uncomparable!!! Awesome selection and affordable prices.
9/23/2018 8:16:22 PM
Really enjoyed the experience!
9/23/2018 6:23:16 PM
Always great customer service, and the items are great quality.
9/23/2018 5:57:04 PM
We love it,
9/23/2018 3:12:54 AM
Nice salesman, I purchased a couple of couches for lounge areas at work. The delivery guys were on time and brought the couches quite a distance into the building without issue. Our employees love the couches!
9/22/2018 2:08:14 PM
Great customer service. Quality furniture.
9/21/2018 4:51:47 PM
My mattress didn’t work for me and had to be returned.
Although I lost a few hundred dollars due to non refundable items, I was able to return my mattress for a refund.
9/20/2018 11:22:12 PM
Excellent customer service
9/20/2018 10:58:04 PM
Customer service was super from the salesperson all the way to the delivery team! We continue to shop here first before anyone else because of your selection and quality! We love you guys!
9/20/2018 5:33:54 PM
Great customer service, the couch I bought is very poorly made though. It does not have any base support in the middle and the couch is already bending in the middle.
9/20/2018 5:08:26 PM
Great prices and great customer service
9/20/2018 2:22:01 PM
Great customer service
9/20/2018 2:07:10 PM
The only thing is they didn't put the mattress on the bed they left it in a very awkward spot for a single person to try to get it on the bed other than that great service
9/19/2018 5:25:05 PM
Personal care and always in touch when things on back order Mark O’Connell thank you
9/19/2018 3:57:28 PM
The furniture we received was lovely, and the delivery men were extremely kind and helpful. But our bed was not delivered on time. We had our other bed removed the morning of as we received conformation that our new one would arrive that afternoon. When the delivery truck arrived, they said they had everything but the bed because they didn't have all the parts. When I called American furniture they said they don't know why we received conformation, but there was nothing they could do, and we would have to wait a few more days. Their customer service was sub par and they did not seem to be concerned that we would have to go a few days with nothing to sleep on. They need to take care of their customers better and work on their communication skills.
9/19/2018 3:48:17 PM
Jake Jabs has been around for nearly 50 years because of their quality pricing and customer service the very definition of a small local business that truly care about their customers thank you Jake Jabs and the staff
9/19/2018 3:34:59 PM
LOVE, LOVE, LOVE AFW!! The ONLY thing I didn't care for.....because I haven't used my AFW credit card in a certain period of time (don't buy furniture that often), they closed it. I had to re-apply for one, which effected my credit score. Other than that...TOP NOTCH!!!
9/18/2018 4:07:00 PM
Great experience from purchasing at the show room to having delivered by courteous professional drivers and set up. My twin grandchildren love their new bunkbeds!!
9/18/2018 2:29:02 PM
Good customer service but need more people on the floor to guide customer through choices available to them
9/18/2018 2:12:28 PM
I was kind of surprised that the delivery people were so rude!,I'm not used to American furniture warehouse employees being that way. But I will not let that stop me from getting beautiful things from the store.
9/17/2018 8:56:59 PM
We knew exactly what we needed and AFW had it! Sales person, and staff loading the van were friendly and knowledgeable. Couldn’t have been a better experience! We will be back!!
9/17/2018 5:57:44 PM
Customer Service Compliment: Matt Kosovich at the Colorado Springs Location.
My husband and I came into your store, just to browse with possible intentions of buying.
Matt was ABSOLUTELY wonderful, helpful, patient, and provided amazing customer service and care.
Matt really went above and beyond for us, answered all of our questions, did extra research for us, and we couldn't be more thankful.
We left very happy and satisfied customers.
Matt continued to go above and beyond for us by calling and keeping us updated on our special order.
It's because of Matt that we will continue to patron your store, and will only work with Matt as long as he is at your location.
We also recommend Matt to all of our family and friends.
Our furniture order was delivered this past weekend and we are 100% happy.
We would like to ensure that Matt Kosovich is recognized for his above and beyond customer service, follow up, and happy/pleasant attitude.
Thank you Matt!
9/17/2018 4:04:46 PM
Excellent delivery service!
9/17/2018 2:37:10 PM
$6000 worth of good looking but poor quality furniture
9/17/2018 12:20:34 AM
Super customer service. Had a a delivery exchange 85 miles out of town without any hitch or drama.
9/16/2018 6:39:32 PM
the only place i shop
9/16/2018 5:09:26 PM
Great service and great product.
9/16/2018 4:19:26 PM
Great customer service. Pretty much my entire house has been furnished by AMF all thanks to Linda Woodworth. She is amazing and knows the contents of that store inside and out. Thank you!
9/16/2018 2:13:24 PM
Very poor service will never use you again .
9/16/2018 1:45:56 PM
I was extremely unpleased with the delivery team. Since paying for delivery I thought they would take the time I thought they would be more professional. To take time to see the job was complete and I was satisfied. Instead it was like a race for them to get in & out. That it was a quick burden to unload it and get going.
9/16/2018 3:44:42 AM
Every day I look at this table and regret buying it. The stain on the top began flaking off the first month,
9/15/2018 11:00:49 PM
9/15/2018 10:03:14 PM
Great customer care
9/15/2018 9:58:54 PM
You sell good furniture at a great price. Everything’s good as long as something doesn’t get crossed in ordering. If so. There is nothing you will do to remedy an error if there is even the slightest bit of expense on your companies part. An apology. And a moderate one at that. I have furnished more rooms than I can remember from your warehouses. At least 15 years of purchases. In short, I count for nothing as a customer, then you count for nothing as a retailer.
9/15/2018 9:53:42 PM
Great sales people! I love shopping here!
9/15/2018 5:38:45 PM
Great customer service
9/15/2018 5:30:02 PM
Super easy and quick to pick out new mattresses for our kids and set up delivery. They even hauled the old ones away. Wide selection and friendly sales people. Thanks!
9/15/2018 3:58:52 PM
my experience as always was super
9/15/2018 2:13:51 PM
It was good enough a service. I am 84 years old, needed more help and did not get it. Thank you. I still shop there.
9/14/2018 10:45:46 PM
Delivery on time, product unpacked and set up, great care taken to keep area clean and product in perfect condition.
9/14/2018 9:08:30 PM
Always great service, prices and quality at AFW!!
9/14/2018 5:51:03 PM
Always happy with the product!
9/14/2018 5:40:08 PM
Very knowledgeable sales people.
9/14/2018 4:09:14 AM
9/13/2018 11:12:07 PM
Great customer service and great prices.
9/13/2018 4:33:41 PM
Sometimes it is difficult to find a sales person on a weekday
9/13/2018 4:14:00 PM
Employee was very helpful and knowledgeable. Very pleased.
9/12/2018 6:34:56 PM
Very kind sales man,Matt
9/12/2018 4:17:03 PM
Grate prices & customer service
9/11/2018 3:47:22 PM
My last purchase was two chairs, after delivery I noticed that one of the chairs didn’t recline very well. It still doesn’t lock by using the adjustable lever. I saw that it was missing two bolts that attached the back to the base of the chair. Under the pedestal all but two of the bottom pegs where missing. I have since fixed the chair except for the adjustable lever. I know inspection after receipt is on me. I just don’t understand how you could let a product leave your story for delivery in such pathetic condition.
9/11/2018 3:28:00 PM
Was not clearly explained that there would be a re stocking fee for a rug I purchased and returned.
9/11/2018 8:10:27 AM
High customer service
9/10/2018 9:08:20 PM
Good customer service. I was told that a portion of my purchase would go to my child's school. Nothing yet. Divine Redeemer Catholic School. It may not be much, but anything helps. Would like to know what happens.
9/10/2018 4:47:02 PM
Requested a owners manual for a floor model king sized bed. I was promised it would be emailed but never was.
9/10/2018 4:02:18 PM
Great experience with American Furniture in Colorado Spgs. Our sales person was very knowledgeable about the entire stock/shipping process and even gave us her cell # in case we wanted to add-on/buy a few more items after we left the store (which we did!). Extremely happy with quality of our patio/pool furniture! Can’t wait for American to open a showroom here in Katy, Texas!!!
9/10/2018 2:09:26 PM
9/10/2018 2:35:58 AM
We love the products, prices, and service, but we ordered four products for our new home and three out of the four had some sort of damage. Maybe there's something that could be done to the packaging, storing, or delivering process to keep this from happening. It forces the customer to have to deal with it or take off work to be home for another delivery window to have it replaced.
9/10/2018 2:20:36 AM
I purchased my furniture a couple of months ago but it was a great experience.
9/10/2018 2:02:54 AM
Customer service was extremely helpful,and went around the store as we had several questionsshe was excellent in helping us complete order
9/9/2018 10:39:33 PM
Sales person very helpful & delivery guys very quick efficient & polite!
9/9/2018 7:33:52 PM
Excellent products, value and customer service.
9/9/2018 4:12:32 PM
Great customer service
9/9/2018 3:00:22 AM
It took awhile to find someone to help me once I decided what I wanted to purchase. Once I did the young man gave me excellent service
9/8/2018 4:51:01 PM
Awesome sales representative. Wow did she know her merchandise. She was able to make all the difference in my decision for my sale. She is good.
9/8/2018 4:14:52 PM
Great customer service. When I wasn’t happy with my purchase I was able to exchange my furniture for new furniture. No questions asked. Experience… Priceless
9/8/2018 4:02:54 PM
9/8/2018 3:35:15 PM
Excellent customer service! Beautiful store! Easy to shop there and well-organized, kind, helpful staff too. All those things combined helped me narrow down what I was looking for. After finding a great deal, it was a quick purchase process, and the shipping department had my furniture ready to go! A very pleasant experience and I'll definitely be back to do business with them again!
9/8/2018 3:03:19 PM
I like my bed.
9/8/2018 2:04:21 PM
Too expensive,for the quality.
9/8/2018 3:56:45 AM
Good service at a good price.
9/7/2018 5:37:38 PM
Great people to work with
9/7/2018 4:47:16 PM
Pat was quite slow at completing our sale. Seemed new. If so I understand.
9/7/2018 4:12:46 PM
Great Products! Great Customer Service! Great Communication! Great Delivery!
9/7/2018 3:49:52 PM
I CAN ALWAYS FIND WHAT I NEED......PAM IS THE BEST AT KNOWING WHERE EVERYTHING IS!
9/7/2018 2:08:50 PM
Thanks for all the smiles and furnishing our new home.
9/6/2018 9:22:26 PM
9/6/2018 9:06:21 PM
we stood around the desks for an hour. no one would help us. a coupe sales people walked right by us to help a man w/ his kids. or a couple - like we weren't there. A young person walked up and sprayed window cleaner on the desk were looking at, wiped it off and walked away. We finally went around to the employee only area and snagged someone who was (leaving?). They hurriedly wrote up the ticket for us and that was that.
9/6/2018 3:52:43 PM
Outstanding customer service.
9/6/2018 3:16:40 PM
Sales staff were great and delivery was on time
I love AFW
9/6/2018 3:07:07 PM
Love your choice of furniture. Also accessories. Great furniture at low prices! I’ll always shop with you and tell others!
9/6/2018 2:27:29 PM
As it turns out the chairs are very uncomfortable. Now I’m stuck with them! So you need to let your customers take their time when shopping for furniture that they will be sitting on for a very long time. Because you pay your employees commission, the customer gets attacked and pressured.
9/6/2018 2:16:03 PM
I bought alot of stuff from AFW and loved it but this last purchase didn't go so well. I bought a lamp $55 and it looked used with missing paint and a chip that was repaired. I didn't have time to drive on the other side of town and complain so I just dealt with it. Very concerning I was charged full price for a damaged and repaired product.
9/6/2018 2:15:40 PM
Great experience. I just moved to the springs and needed just about every piece of furniture. I found what I wanted, put some of it on hold so I could pay it off in 2 weeks time, and had everything delivered to me on my day of choice. Absolutely will continue to shop at AFW.
9/6/2018 2:09:07 PM
My sales representative, Linda Brosky, was extremely knowledgeable and helpful. I have never had such great service as she provides. The guys loaded my merchandise carefully and quickly.
9/5/2018 10:51:10 PM
Great Customer service, selection and prices!
9/4/2018 5:28:49 PM
Great customer service
9/4/2018 2:31:30 PM
I bought over $9000 of furniture from AFW for our new home. They did multiple deliveries. The last delivery the boys dragged the buffet table across my hardwood floor took a chunk out of my floor and the table. I had only lived I my house for 3 days at that time and it was a brand new house. No damage to the house as of then. When the driver had us sign the paper he was standing on the spot so when I noticed I called and reported it we are at 6 weeks and AFW still giving us the run around. I have been ording from them for years this is the first time this has happened. I am very disappointed in there customer service when it comes them fixing damage their drivers caused. I loved all the sales people I had.
9/4/2018 2:11:10 PM
Great customer service