A great buying experience! I will be purchasing all my furnishings from here in the future. The saleslady (Nancy) was excellent. The delivery was fast and friendly. Got exactly what we wanted.

This last visit was better than what I have received in the past.

Great Customer Service

Handsome workers and quality service

Great service

Yes

great ecperience very friendly

Great customer service, JC is the tops!

My last two salesman have been great!

More than great customer service, I love my chair! The delivery men were so nice, placed it where I wanted let me inspect, both had a very nice welcoming smile. The sales woman, selling me the chair watched me closely enough to make suggestions, one of which I bought. Great price! Thank you for making my retirement even better.

AFW had just what I needed.

excellent pricing, informative sales personnel, helpful warehouse workers

Salesman was accommodating and very nice.

Worst place to buy furniture. Sales person place my order wrong and I have to pick up my furniture on another store. Peor mueblería tube que recoger mis muebles en otra mueblería y la fecha fue mal.

Exelent

I've been a long standing customer of AMF for years I've always appreciated there huge selections of everything needed for ones home , in addition to there amazing delivery staff, the only thing I wish they would include in there services is for a customer, to be able to ask for a delivery time not just be given one.

Your service staff was very helpful and let us shop without pressure. We will definitely come again.

Great customer service

Excellent customer service!

It’s very good customer

Great customer service

Very helpful in store. Delivery service very punctual. Furniture is great.

No pressure shopping. Great value. Great customer service

prices are good but the delivery cost is way to high

I love my new furniture and the delivery was great!

The delivery was right on time and the furniture is fabulous

Efficient

The

Knowledgeable sales rep for mattress purchase

After a 3 month wait for two small pillows, one was smaller than the other and the back fabric was a different color. Not to happy with AWF!!!

Great customer service

Very good service

Third purchases from this store/location. Each delivery was followed with a secondary delivery: 2nd & 3rd due to damages goods.1st delivery: were informed of a partial delivery due to not in inventory. 2nd & 3rd deliveries were to CA. No sales tax on both deliveries but discrepancy of more than double the fee on 2nd delivery compared to the 1st.

Great customer service

product delivered on time

I had a wonderful experience...great coffee, and end tables at an astonishingly low price. Nice customer service reps as well. I'll be back for sure😊

Excellent!

Thanks

Nancy at the Aurora Store was wonderful - she was thorough, responsive, reliable. Excellent service

the drivers are the worst tracked mud into my living room and then just got up and left took no trash with them and then when I called in to complain they didn't want to hear it worst ever I should give them a single star but I'll give them a 2 because the customer service at the store was good

Not happy at all. First time buy stuff from u and gonna be last time buy stuff from u too. Many issue about product and customer service always give u a different answer when u contact them.

Customer service was great from the time we came in till the time when checked out. The Wearhouse was great also. We love the memory foam we got. THANK YOU ALL.

Good experience.

The help I received at the store was excellent. The person helping me did a great job asking what I needed/wanted and helped me find what furniture would work best for me. The at home delivery was great as well. Not only did they arrive on time, but they set everything up quickly and efficiently. The only issue I had was that they brought the wrong size bed-frame slabs. This was an issue since I was having the mattress delivered the next day. Thankfully they were able to get the right size slabs out that same day, but it also meant that I had to stay around the house all day and couldn't get other things done (a little annoying in the middle of a move). They warn you when you sign up for delivery that if you aren't there, aren't ready, or mis-measured and they have to take the furniture back there is a 15% restocking fee. I'm just saying I should get something back if they waste my time as well. Regardless, the furniture is excellent, the help at the store was great, and the delivery was ultimately good so I would recommend them.

Good job.

I've spent thousands and thousands of dollars at your store since I moved here in 2011. I applied for a sales associate job at two of your locations over a month ago and I never heard back from either location. Is this how you treat prospective employees? I've lost interest in shopping in your stores because of that.

Great products and team!

Great Customer service...we were entertained well by the associate.

Customer Service was great.We didn't have to look for a sales person this time.

Horrible customer service when calling in to get assistance. When calling in about a mattress I purchased I experienced the worst customer service from the dept that is supposed to help trouble shoot issues regarding returns of damaged items.

Great customer service. Wish there was a better selection

Great customer service. Great prices. But coffee table broke 3 weeks after I bought it. Would have been 5 stars except for the broken table.

Great help, delivery was on time!

The price is right, plus stylish and strong furniture...

The Guys That Put Up My Bed Were Very Nice

People are always helpful when you need them and easy to find but not pushy. They really have found a wonderful balance.

Great customer service and friendly.

Sorry. That's been a few months ago. We really do remember anything bad so it must have been all good.

The sales person now we’re not pushy at all they let you look around and take your time

Great Customer Service and Friendly staff!

Leon, my salesman, was professional, knew his products, and was a great help in selecting my furniture. The guys in the merchandise pick-up department are awesome! They really know their stuff and are courteous, professional and easy to work with.

The service was great as i was picking out my furniture,he was very helpful in getting what i was looking for.And the delivery was great as well.They were respectfuland careful.I would recommend to all that needed furniture.

Salesman was great!

I love to go window shopping at American Furniture.After years of window shopping I finally decided to get what ive been looking at for months.My salesperson was extremely helpful and patient with me as I made my choice.

Great customer service

The salesman could have been more knowledgeable I knew what I wanted and pretty much made my own sale he did not provide a lot of choice or option for what I was looking for

Good experience.

The representative that I worked with was outstanding. She was very friendly and helpful. The gentleman that brought my furniture were very friendly and efficient.

The salesperson was great. The delivery guys were not. I had ordered furniture and a rug, they brought the rug in last even though they had seen the room ahead of time. It’s a little difficult to put a rug down properly AFTER you already have a sofa bed, chair, ottoman and end tables already in place...

Bummer I had to go to another warehouse to pick up the item. But overall, great experience.

Good Store,great customer service.

They are so good always nice customer service.......

Great customer service

Excellent customer service upfront price no hidden fees thank you

Great customer service and workers.Very professional!

Amazing customer support! My salespersons are always knowledgeable and very helpful.

I had never been to your store before, and I was impressed. I think the guy who helped me was named Dale, and he was helpful and professional. The delivery was fast and I am very happy with my new couch, I am sitting on it as I write this and I'm quite comfortable.

American Furniture in Aurora on Abeline, is one of the best. Not too much to look at like the warehouse in Parker but just enough of a selection to furnish your whole house. We bought everything there. The staff is helpful and friendly, the checkout process is a tad painful but that is to be expected when making major purchases. They deliver or you can arrange to pick up in the Parker Warehouse. PROS: Location, Selection CONS: Nothing

I found a bunch of great accessories and picked up an inexpensive tv stand for my spare bedroom. Can't beat the prices, even if I replace it in 2 years I still paid less than $100!!

After years of purchasing various products that have worn fairly well considering they're discount furniture fare (though yes, I did have a problem with a couch that broke after six hours, they did promptly send another one), today…

After years of purchasing various products that have worn fairly well considering they're discount furniture fare (though yes, I did have a problem with a couch that broke after six hours of owning it, they did send another one though I had to wait another couple of days), today changed everything after abysmal customer service. I'll never set foot in their establishments again. After I purchased a round table that both the sales rep and myself thought could be put in my car, when I tried to pick up the item I was told I could not take it because it would not fit inside the car and though they have no proof of this, they don't allow people to tie things to the roof of their car. (The table was in a box that fit perfectly on my roof with no overhang, my doors are just horribly slanted.) When I asked why, they said liabilitiy issues. I said I'll sign a waiver -whatever and then it was no we don't do that and I don't have to give you the merchandise you already paid for! Oh really? What they did want to do was charge me more money to rent one of their trucks. Huh, you think? Well needless to say after being told that the merchandise I had already paid for wasn't even mine, I said so sad so sorry, you just lost a sale and got my refund. To make matters worse, their receipt explicitly says they are NOT liable for any damages to vehicle or even home when you unpack it if the loading was at the customer request. Seems to me if I request my merchandise and tell you I'll secure it myself don't worry about it, that's the customer's request! What I found out when I called the customer service number and spoke to a supervisor was that this isn't a hard policy it's basically however the loading department feel at the moment and if I had bought something large in the store from their ready to assemble section which seeing as I have in the past, those boxes can get pretty wieldy, carried it out and did the same thing, they really couldn't have done anything. Huh, fascinating. Apparently they don't know anything of consumer rights. The whole fiasco save my phone call was fraught with rude and condescending jerks. THAT is why I'll never do business with them again. You can make up your own rules, but when you have nothing to back it up and just say I don't have to give you your merchandise, but you could spend some more money and rent our truck? Off you go. It's the same reason I don't shop at Wal-Mart. Cheap products equal crap customer service and seeing as if we don't stand for this and other poor service things and subsequently don't buy your product you lose your job? I have no problem taking my business elsewhere. Incidentally, I went to Home Depot, bought a similar table (actually looks nicer because it was a more pleasing design for me, though it's made out of the same wrought iron material) for only twenty bucks more and they didn't care if I tied it to the roof of my car, which I did and amazing, I had no issues getting home, unloading and setting it up. Not a scratch on it. Well, look at that. AFW could have let me sign a waiver they supposedly have according to their receipts and all of the hassle and lost future revenue could have been avoided. Seriously, don't waste your time, just go to IKEA or save up and get REAL quality furniture elsewhere. Lower price just equals more headache.

We purchase our sofa set here at a very low price. Nonetheless, the quality is more than impressive. I would rate this shop five out five stars without a doubt.

Customer service here sucks. No one will walk with you around the showroom just point in a general direction.

Great experience shopping here. Pamela was very friendly and honest, I found the perfect couch for myself thanks to her help.

Customer service is terrible. They will not hold furniture over 7 days even with full money cash payment.

Not happy with the customer service -- went in to find a new bed and chair - not one person asked if I needed assistance and it was empty of customers. Not a happy camper!!

Be really careful what you buy here. The low prices are enticing but a lot of items are really low quality

Darla is a wonderful sales associate. She walked us around and showed us plenty of nice couches that were within our budget. She wasn't pushy and even worked with management to get another discount!

Great people, great selection and great quality.

5 people walked past my daughter and I, none of them asked if I needed help. When I finally got help, the guy who helped me was extremely rude and unprofessional. I didn't even get what I came for.

Much better service on weekends! Highly recommend Rose W.

I run my own company Nook N Cranny a house cleaning company with great employees out of a recliner and my desk is next to me. I was concerned because I could no longer afford a recliner because I lowered my prices to help customers having a hard time in this economy. Yet, AFW had a sale that made it totally affordable for me to the recliner I needed to keep me happy to make sure my customers and my employees are happy! In a way, they saved a bit of my business. It is not CHEAP furntiure either, this is a Ashley recliner and I go it for $260 + tax....I check EVERYWHERE and I could not find anywhere that had a price this good. Not to mention I am sop comfortable! Thank you AFW!!! Everyone go get a deal...we saw a NICE kitchen table for $191 you CAN't beat that!

After years of purchasing various products that have worn fairly well considering they're discount furniture fare (though yes, I did have a problem with a couch that broke after six hours, they did promptly send another one), today changed everything after abysmal customer service. I'll never set foot in their establishments again. After I purchased a round table that both the sales rep and myself thought could be put in my car, when I tried to pick up the item I was told I could not take it because it would not fit inside the car and though they have no proof of this, they don't allow people to tie things to the roof of their car. (The table was in a box that fit perfectly on my roof with no overhang, my doors are just horribly slanted.) When I asked why, they said liabilitiy issues. I said I'll sign a waiver -whatever and then it was no we don't do that and I don't have to give you the merchandise you already paid for! Oh really? What they did want to do was charge me more money to rent one of their trucks. Huh, you think? Well needless to say after being told that the merchandise I had already paid for wasn't even mine, I said so sad so sorry, you just lost a sale and got my refund. To make matters worse, their receipt explicitly says they are NOT liable for any damages to vehicle or even home when you unpack it if the loading was at the customer request. Seems to me if I request my merchandise and tell you I'll secure it myself don't worry about it, that's the customer's request! What I found out when I called the customer service number and spoke to a supervisor was that this isn't a hard policy it's basically however the loading department feel at the moment and if I had bought something large in the store from their ready to assemble section which seeing as I have in the past, those boxes can get pretty wieldy, carried it out and did the same thing, they really couldn't have done anything. Huh, fascinating. Apparently they don't know anything of consumer rights. The whole fiasco save my phone call was fraught with rude and condescending jerks. THAT is why I'll never do business with them again. You can make up your own rules, but when you have nothing to back it up and just say I don't have to give you your merchandise, but you could spend some more money and rent our truck? Off you go. It's the same reason I don't shop at Wal-Mart. Cheap products equal crap customer service and seeing as if we don't stand for this and other poor service things and subsequently don't buy your product you lose your job? I have no problem taking my business elsewhere. Incidentally, I went to Home Depot, bought a similar table (actually looks nicer because it was a more pleasing design for me, though it's made out of the same wrought iron material) for only twenty bucks more and they didn't care if I tied it to the roof of my car, which I did and amazing, I had no issues getting home, unloading and setting it up. Not a scratch on it. Well, look at that. AFW could have let me sign a waiver they supposedly have according to their receipts and all of the hassle and lost future revenue could have been avoided. Seriously, don't waste your time, just go to IKEA or save up and get REAL quality furniture elsewhere. Lower price just equals more headache.

On behalf of American Furniture Warehouse and in regards to Nigui.S's post: American Furniture Warehouse will not “knowingly” allow a customer to stack up their vehicle with an unsafe load…we feel we have a responsibility not only to the customer but to the community as well. This is not to say that all merchandise tied to the top of a vehicle will be deemed unsafe (safe might be smaller merchandise light in weight tied down securely to a roof mounted rack for example) nor does this mean that all unsafe loads don’t or won’t make it home safely. It simply means that we will not knowingly endanger traffic safety nor do we want a valued customer coming to us later saying the merchandise strapped to their “automobile” caused damage (what does a damage waiver mean to the customer? How about if the damage is caused the tie down straps? Were the tie down straps too tight? Were they too loose? Were they not strong enough to hold all the weight by themselves when turning the corner and the merchandise wanted to slide?) If you come to American Furniture Warehouse in a vehicle not suited for your furniture pick up we will suggest other options. Options as in coming back with the correct and safe vehicle for the job, maybe possibly renting one of our trucks (a great value and much better than damaging your car or hurting someone or worse) or we may suggest that the customer has the merchandise delivered by a delivery team and a truck. It is all about safety…we hope you can understand that…we’ve all seen or heard of accidents involving furniture transporting misshapes...lets do our part to try and prevent them.