Help Center - Returns

Delivery orders must be cancelled by 10:00 am the day prior to your scheduled delivery date. After 10:00 am, you will be charged a $45 handling fee. Direct ship orders may be cancelled before 5pm MST the same day the order is placed. If the order is placed after 5pm MST, you have until 5pm the following day to cancel your order.

To cancel your order, please contact customer service by filling out our form on our contact page.

To initiate a return, please contact customer service by filling out our form on our contact page.

They will provide you with instructions for returning your merchandise.

Yes, please note that you will be charged a 15% restocking fee for all returns or exchanges.

Once your product has been received and inspected we will issue a full refund minus a 15% restocking fee. Depending on your bank, it may take up to 10 business days of processing time.

If your product arrived damaged, please contact customer service by filling out our form on our contact page.

If your product arrived damaged, a replacement will be given. Damages from manufacture defect or shipment are not subject to a handling fee, and will be credited a full refund.

Direct Ship / Drop ship items are shipped directly from the vendor to the listed shipping address you provide. When you submit an order for these items, we promptly review the order and send it to the corresponding vendor for processing and shipping. If you request a cancelation, we will send your request to the vendor, we will then follow up with you through email as soon as we have a reply from them (on whether they were able to cancel or if it could not be canceled due to the merchandise having already been shipped).

If the merchandise has been shipped you will then want to receive the merchandise (you will be forwarded tracking details to follow along until delivery has been made). Once you have received the merchandise you will want to contact us to request a return. Handling fees can apply (of at least 15%), pickup fees (if we are to pick up the item(s)) can apply. You may need to ship the merchandise back, if that is the case, you would need to incur the cost of doing so. We cannot guarantee changes once a package has shipped.